Jelesa Hardin
Inspector
Reidsville,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Beautician
Self Employed
05.2016 - Current
- Maintained a clean, hygienic work environment to ensure client safety and comfort throughout treatments.
- Enhanced client satisfaction by providing personalized beauty consultations and recommending suitable treatments.
- Built a loyal clientele through excellent communication skills and attention to detail in all beauty services provided.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Cashier
Hobby Lobby
03.2013 - 05.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Server
Ruby Tuesday
01.2012 - 03.2013
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Barlett Yancey High School
Yanceyville, NC06.2012
Skills
- Problem-solving skills
- Customer Service
- Communicating with clients
- Customer communications
- Complaint resolution
- Critical Thinking
- Detail Oriented
- Marketing
References
Danielle Elderidge
DanielleElderidge0587@gmail.com
434-429-1675
DaeKwan Brandon
Kkwanbrandon@gmail.com
434-709-7093
Kiara Dixon
Kiara.dixon@firstcitizens.com
276-340-9501
Timeline
Beautician
Self Employed
05.2016 - Current
Cashier
Hobby Lobby
03.2013 - 05.2016
Server
Ruby Tuesday
01.2012 - 03.2013
High School Diploma -
Barlett Yancey High School