DONYETTA LIFFRIDGE
Fond du Lac,WI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Assembly Line Production Worker
Mercury Marine
Fond Du Lac, WI
07.2022 - Current
- Inspected incoming raw materials prior to use in order to ensure quality assurance.
- Monitored assembly line operations to detect any issues or malfunctions.
- Rotated through various positions on the assembly line as needed by management.
- Cleaned tools, equipment, and workstations as needed throughout shift.
- Identified defective parts or items needing rework during inspections.
- Assisted in training new employees on assembly line processes and procedures.
Multi-Channel Customer Service Rep
Alta Resources
10.2021 - 10.2022
- Build relationships and work closely with clients and colleagues to provide necessary updates and reporting as needed
- Communicate with clientele using established guidelines and procedures or exceptions under the direction of Alta's handbook
- Meet all identified team and client performance metrics, goals and deadlines in a fast-paced and high-performing environment.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Gathered customer feedback through surveys and used the data to improve customer service.
Resident Coordinator
Lori Knapp
09.2020 - 10.2021
- Adhere to procedures and systems to ensure orderly and timely workflow
- Perform administrative duties to prepare check requests, travel authorizations, reimbursements, and expense reports with the use of Microsoft Suites
- Maintain necessary records for Medical Education and accounting purposes
- Manage patient care plans, residential plans, ISP programs, reviews, and family requests.
- Established relationships with local organizations and businesses to provide additional resources for residents.
- Provided support services such as job training, counseling, and healthcare referrals when needed.
Data Entry
Wipro
01.2018 - 09.2020
- Text entry interface to transfer data from paper into the database
- Accurately input large figures into Microsoft excel
- Retrieve data from database or electronic file upon request.
- Performed data entry into organizational databases as needed.
- Verified accuracy of data entry into databases.
Education
Associates In Applied Science -
Malcolm X College
05.2013
High School Diploma -
Von Steuben
06.2007
Skills
- Client Relation
- Customer follow-up
- Verifying data accuracy
- File Management
- Maintains confidentiality
- Work Prioritization
- Quality Control
Timeline
Assembly Line Production Worker
Mercury Marine
07.2022 - Current
Multi-Channel Customer Service Rep
Alta Resources
10.2021 - 10.2022
Resident Coordinator
Lori Knapp
09.2020 - 10.2021
Data Entry
Wipro
01.2018 - 09.2020
Associates In Applied Science -
Malcolm X College
High School Diploma -
Von Steuben