Donyetta Smith
N/A
SHAWNEE,OK
1
Language
2
years of professional experience
Business Administration graduate with experience building client relationships, solving business challenges, and delivering exceptional customer service. I enjoy working with people, learning new systems, and finding practical solutions that help organizations operate more effectively.
Work History
Family Caregiver
2 Years 1 Month- Coordinated full-time care for family member during serious medical situation, concluding leave in May 2023 upon stabilization and return to Paycom.
- Managed all logistics, scheduling, insurance coordination, medical billing, and household financial administration under high-pressure, deadline-driven conditions.
- Strengthened transferable skills in crisis management, compliance documentation, budget tracking, and cross-functional communication with healthcare providers.
Customer Service Representative
9 Months- Managed a high-volume calls, ensuring efficient handling of customer requests and issues.
- Assisted customers with inquiries, providing accurate information and solutions to enhance satisfaction.
- Utilized CRM systems to document interactions and track resolutions for continuous improvement.
- Collaborated with team members to streamline processes and improve response times.
Paycom Specialist
7 Months- Administered the Paycom HCM platform, including payroll, benefits, timekeeping, onboarding, and employee data management.
- Processed payroll accurately and ensured compliance with federal, state, and company policies.
- Assisted employees and managers with Paycom navigation, troubleshooting, and system support.
- Provided support to employees and managers for Paycom navigation and troubleshooting, enhancing user experience.
- Analyzed HR and payroll reports to provide insights for business decisions and ensure compliance.
- Coordinated system updates and user access to streamline workflows and improve operational efficiency.
- Coordinated system updates, user access, and workflow improvements to enhance operational efficiency.
- Ensured compliance with employment laws, tax regulations, and internal policies.
Education
Bachelor of Science - Business Administration
Associate of Science - Health Care Administration
Languages
English
Timeline
Customer Service Representative
Concentrix
02.2025 - 11.2025Read More
Paycom Specialist
Paycom
07.2024 - 02.2025Read More
Family Caregiver
N/A
12.2023 - 01.2026Read More
Colorado Technical University
Bachelor of Science from Business Administration
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Colorado Technical University
Associate of Science from Health Care Administration
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