Summary
Overview
Work History
Education
Skills
Timeline
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Doohan Kim

Fort Lee,New Jersey

Summary

Experienced IT Technician with an in-depth knowledge of troubleshooting and repair. Capable of handling multiple work orders with efficiency and focus on quality. Excellent work ethic and continuous drive to acquire new service and repair skills that will improve my work efficiency.

Overview

17
17
years of professional experience

Work History

IT Manager

Samsung Electronics
Ridgefield Park, NJ
02.2024 - 05.2025
  • Globally managed several satellite IT locations, maintaining secure and operational corporate infrastructure.
  • Developed and implemented IT policies and procedures to ensure compliance with industry standards.
  • Collaborated with other departments to develop innovative solutions for complex problems.
  • Provided company users with tech support for IT problems and account maintenance.
  • Supervised and oriented computer operator trainees, both onsite and remotely via internet and intranet, promoting full staffing with trained and knowledgeable employees.
  • Analyzed workflows and established priorities for daily operations.
  • Implemented strategies for improving customer service levels through enhanced use of technology.
  • Recruited, trained and supervised IT department staff.

Regional End User Services

Marcum LLP
Saddle Brook, NJ
11.2022 - 02.2024
  • Detected and corrected error messages within software and hardware reporting systems.
  • Trained users to operate and manage hardware and software.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Used Active Directory to automate settings and changes to end-user computers, drive mappings and desktop configurations.
  • Served as network administrator by creating accounts and managing permissions for users.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Installed computers and other devices individually and across networks, testing connections to support proper functioning.

Helpdesk/IT Technical Supervisor

Samsung SDSA
Ridgefield Park, NJ
02.2021 - 07.2022
  • Oversaw and reviewed staff performance and guided team members to improve efficiency by 35% (Determined proper allocation of resources to maximize work coverage and team effectiveness.)
  • Devised strategies for optimizing work procedures, technical training and standard processes.
  • Offered technical helpdesk support to customers on printers, PCs and laptops and mobile devices.
  • Served as level-three support escalation point for 1300-member distributed support staff.
  • Managed administrative office functions, including VPN, VMWare and Network/Shared Drives.

Technician/Team Leader

Total Tech Solutions Inc.
Carlstadt, NJ
02.2018 - 01.2021
  • Reorganized the work schedule and assignments of team to create a more efficient workflow resulting in an improved installation output of over 10,000+ motherboards in Chromebooks/laptops/desktops.
  • Configured the connections between computers and shared network devices.
  • Customized new employee work stations with hardware and software that would best suit their workload needs.
  • Managed important updates to all workstations, ensuring minimal security risks and optimal processing speeds.
  • Performed same-day troubleshooting and diagnostics on any workstation hardware/software failures, ensuring minimal computer-related down time.

Internet Cafe Manager

GG Cafe
Fort Lee, NJ
01.2017 - 01.2018
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Performed continuous assessments of network structure, business content filters and security firewalls.
  • Maintained records, logs and lifecycle documentation of work requests.
  • Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features.

Business Owner

1 Hour Hans Cleaners
East Orange, NJ
02.2008 - 02.2014
  • Directed and managed employees to consistently meet performance targets.
  • Increased business by developing new marketing and promotional strategies.

Education

High School Diploma -

Rutherford High School
Rutherford, NJ

Skills

  • Strong communication
  • Resolution Oriented
  • Effective team player
  • Bilingual English / Korean
  • Detail Oriented
  • New-technology Forward / High interest in Tech related
  • Proficient in MS Office
  • Application software testing
  • Help desk Supervisor
  • Ticket tracking/management (JIRA)
  • Computer configurations
  • Diagnostic
  • System upgrades
  • Troubleshooting and analysis
  • Equipment maintenance

Timeline

IT Manager

Samsung Electronics
02.2024 - 05.2025

Regional End User Services

Marcum LLP
11.2022 - 02.2024

Helpdesk/IT Technical Supervisor

Samsung SDSA
02.2021 - 07.2022

Technician/Team Leader

Total Tech Solutions Inc.
02.2018 - 01.2021

Internet Cafe Manager

GG Cafe
01.2017 - 01.2018

Business Owner

1 Hour Hans Cleaners
02.2008 - 02.2014

High School Diploma -

Rutherford High School

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Doohan Kim