Dora Blakey Diana
Salt Lake City,UT
Work History
Program Specialist
Utah Community Action
Salt Lake City
- Review, analyze, and compile monthly reports to ensure compliance on a regular basis
- Monitor employee work and develop improvement plans
- Ensure that TS GOLD checkpoints and documentation are completed within the required quarterly timeline
- Conduct CLASS assessments bi-annually, providing teachers with research-proven insights, skills, and strategies they need to improve interactions
- Interview and recommend team members for hire
- Coordinate training sessions for staff on new tools or methodologies, promoting a culture of skill development within the organization
- Continually develop knowledge in social services, participate in ongoing professional development, and keep up to date on current research and trends by attending weekly trainings, workshops, meetings, and conferences
- Support direct reports to teach families the importance of preventative care in the areas of health, nutrition, and mental health
- Regularly conduct classroom visits throughout the school year to ensure compliance with health and safety as well as adherence to curriculum
- Improve overall program effectiveness through comprehensive data analysis and evaluation of key performance indicators utilizing Score Card, Teaching Strategies Gold, and ChildPlus records
- Evaluate program operations, successes, and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results
- Work alongside Program Coordinators, CEO, agency wide Managers, and other Program Specialists to outline and implement program plans and objectives
- Establish goals and create action plans to achieve goals during monthly professional development one on one meetings with each direct report, record and update with Asana and ADP monthly
- Evaluate program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results
- Streamline communication channels between departments, enhancing overall organizational workflow efficiency as it pertains to the execution of assigned projects
- Work alongside Program Coordinators and other Program Specialists to outline and implement program plans and objectives
- Ensure compliance with relevant regulations throughout all stages of program implementation by closely monitoring adherence to established guidelines outlined in the Classroom Manual
- Facilitate cross-functional team collaborations, fostering an environment of continuous improvement and innovation
- Maintain regular communication between departments via Teams, in person meetings, email, and phone calls to coordinate program logistics
- Develop extensive program documentation, ensuring clear understanding of goals, objectives, and requirements among all team members
- Collaborate with internal marketing teams to develop promotional materials that increase visibility and awareness about ongoing initiatives during Kindergarten Fairs
- Oversee appointment scheduling, payroll, and financial reimbursement of expenditures
- Provide technical support to staff with necessary resources such as ChildPlus, Teaching Strategies Gold, and Microsoft Office 365 to carry out duties successfully.
Extended Care Supervisor
Children's Service Society
Salt Lake City
- Developed and implemented programs to engage and empower underserved populations
- Supported and respected individual children and families' cultural beliefs, including their home language
- Understood and promoted children's social, emotional, cognitive, and physical development
- Set performance and professional goals with teaching staff
- Offered skillful, reflective supervision that builds on staff members' individual strengths
- Expanded skill set and responsibilities
- Supervised two locations while benefiting the organization by upholding the mission statement and supporting the teachers and children
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field
- Enforced rules and regulations outlined in the company manual to set forth expectations comprehensibly and consistently
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks
- Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Handled customer complaints, resolve issues, and adjust policies to meet changing needs
- Monitored workflow to improve employee time management and increase productivity.
Hospitality Attendant
Grand America Hotel
Salt Lake City
Current
- Work with high-end clientele demonstrating excellence in customer service within the hospitality industry
- Keep up to date on current trends and permits, attend trainings and workshops
- Serve heavy customer volumes during special events, nights, and weekends
- Manage cash handling duties responsibly, ensuring accurate accounting at the end of each shift
- Contribute to a positive work environment through effective teamwork and communication with colleagues
- Maintain a clean and organized workspace, ensuring compliance with health and safety regulations
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation
- Assist with staff training, sharing expertise in bartending techniques and customer service best practices
- Handle simultaneous customer, team, and business needs while avoiding unnecessary delays or errors
- Train direct reports on Agilysys technology, liquor laws, barista technique, Forbes service standards, and hospitality basics
- Implement safety protocols to minimize workplace accidents and maintain compliance with industry standards
- Mentor junior staff members in their career development, sharing knowledge from years of experience in the field
- Offer skillful, reflective supervision that builds on staff members' individual strengths.
Education
Bachelor of Science - Early Childhood Development
Certification
- Certified Program Specialist, Utah Community Action, 2+ years
- CLASS Certified License - Infant, Toddler, and Pre-K
- Interrater Reliability with Teaching Startegies Gold Certification
- CPR Certified Training
- Extended Care Supervisor -Children's Service Society, 1+ years
- Asana Experience - 2+ years
- ADP Experience - 2+ years
Timeline
Hospitality Attendant - Grand America Hotel
Current
Program Specialist - Utah Community Action
Extended Care Supervisor - Children's Service Society
University of Utah - Bachelor of Science, Early Childhood Development