Dora Casarez
PRESCOTT,AZ
Summary
I'm a detail oriented individual with great skills in customer service and effective communication. I have proven ability to manage community inquiries and enhance relationships, ensuring timely resolutions and fostering trust within the community. I've acted in maintaining community partnerships, organized outreach initiatives, and acted as the primary point of contact between the company and local organizations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Community Liaison Director
Findlay Automotive Group
11.2020 - Current
- Developed community outreach strategies to enhance brand awareness and customer engagement.
- Facilitated partnerships with local organizations to promote events and initiatives.
- Coordinated community events, driving attendance and fostering relationships with stakeholders.
- Managed communication channels between company and community members to ensure feedback integration.
- Developed and implemented strategic plans for improved community engagement and awareness.
- Served as a spokesperson for the organization at public events, effectively conveying its mission and values to diverse audiences.
- Managed a team of volunteers, providing training and support to ensure successful program execution.
- Enhanced community relationships by organizing and hosting regular outreach events.
- Negotiated contracts with third-party vendors, ensuring cost-effective services aligned with budgetary constraints.
- Created targeted marketing materials to promote community programs, increasing participation rates significantly.
- Responded to community inquiries and concerns in a timely manner, ensuring each issue was addressed effectively.
- Established open communication channels between the organization and the community, fostering trust and transparency.
- Contributed to social media marketing efforts by capturing and sharing guest testimonials and positive reviews.
- Enhanced brand visibility through the development and execution of successful social media marketing campaigns.
- Implemented promotional strategies to drive business growth, including social media marketing efforts and in-store events.
Receptionist
Findlay Automotive Group
11.2020 - 01.2023
- Managed front desk operations, ensuring efficient customer service and smooth workflow.
- Coordinated appointment scheduling and maintained calendars for multiple departments.
- Processed incoming calls, directing inquiries to appropriate personnel promptly.
- Assisted in onboarding new employees by providing orientation and training on office procedures.
- Implemented tracking systems for visitor logs, improving security and access management.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
Education
Associate of Science - Sociology
Yavapai College
Prescott, AZ05-2022
Skills
- Multicultural sensitivity
- Event management
- Policy analysis
- Community resources
- Public speaking
- Community networking
- Fundraising
- Public speaking events
- Teamwork
- Teamwork and collaboration
- Customer service
- Attention to detail
- Excellent communication
- Team collaboration
- Team leadership
- Active listening
- Decision-making
- Bilingual
Certification
CPR Certified
Languages
Spanish
Professional Working
Timeline
Community Liaison Director
Findlay Automotive Group
11.2020 - Current
Receptionist
Findlay Automotive Group
11.2020 - 01.2023
Associate of Science - Sociology
Yavapai College