Allison Mercurio
Cincinnati
Summary
Professional with deep expertise in community engagement and relationship building. Known for strong communication, problem-solving, and event planning skills. Proven track record of fostering collaboration, driving impactful initiatives, and adapting to evolving needs. Respected for reliability, team collaboration, and achieving measurable results.
Overview
14
14
years of professional experience
Work History
Community Relations Specialist/Community Liaison
Abode Care Partners
Cincinnati, OH
11.2024 - Current
- Engaged with community organizations to strengthen program visibility and foster collaborative opportunities.
- Developed and implemented outreach events to strengthen community connections and facilitate access to support services.
- Assisted in creating promotional materials that effectively communicated program benefits to diverse audiences.
- Conducted meetings and gathered feedback to assess community needs and improve service offerings.
- Executed strategies to meet 100% monthly census referral objectives, contributing to increased revenue and improved provider census in locations.
Instructional Assistant
Oak Hills Local School District
Cincinnati, OH
10.2023 - 11.2024
- Supported classroom instruction by preparing materials and assisting students with learning activities.
- Collaborated with teachers to develop individualized education plans for diverse learners.
- Monitored student progress, providing feedback to enhance academic performance and engagement.
- Implemented behavior management strategies to promote a positive learning environment.
Senior Relationship Manager
HelloHero
Cincinnati, OH
09.2020 - 06.2023
- Cultivated strategic partnerships to enhance client satisfaction and retention.
- Led cross-functional teams to drive initiatives aligned with customer needs.
- Analyzed client feedback to develop tailored solutions for business growth.
- Mentored junior team members, fostering professional development and collaboration.
- Oversaw client onboarding processes, ensuring seamless integration and support for new accounts.
- Directed operations for over 30 client accounts while supervising a team of 17 to ensure service excellence.
Certified Occupational Therapy Assistant
Encore Rehabilitation
Cincinnati, OH
10.2011 - 03.2020
- Assisted in implementing patient-centered treatment plans to enhance recovery outcomes.
- Collaborated with occupational therapists to assess patients' progress and adjust therapies accordingly.
- Educated patients on therapeutic exercises and daily living skills to promote independence.
- Monitored patient responses to interventions and documented findings for clinical review.
Education
Bachelor of Arts - Graphic Design
Southern New Hampshire University
Hooksett, NH12-2024
Associate of Applied Science - Occupational Therapy
Cincinnati State Technical And Community College
Cincinnati, OH08-2011
Skills
- Monitoring and evaluation
- Leadership qualities
- Partnership development
- Marketing communications
- Teamwork and collaboration
- Problem-solving
- Multicultural sensitivity
- Multitasking
- Excellent communication
- Creative thinking
- Team management
- Public relations
- Analytical thinking
LEGACY RECOGNITION FOR PRIMARY CARE
Leadership- Be a Servant Leader
Environment- People Focused Environment
Get Going!-Knows the business
Attitude- Sees the possibilities
Communication- excellent communications skills
You-Being an example for others
Timeline
Community Relations Specialist/Community Liaison
Abode Care Partners
11.2024 - Current
Instructional Assistant
Oak Hills Local School District
10.2023 - 11.2024
Senior Relationship Manager
HelloHero
09.2020 - 06.2023
Certified Occupational Therapy Assistant
Encore Rehabilitation
10.2011 - 03.2020
Bachelor of Arts - Graphic Design
Southern New Hampshire University
Associate of Applied Science - Occupational Therapy
Cincinnati State Technical And Community College