Jeverish Williams
Springfield,TN
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Community Relations Specialist
Bethlehem Centers of Nashville
01.2012 - 05.2019
- Liaised between program manager and worksite supervisors regarding administrative and operating requirements.
- Empowered employees to take ownership of their roles in supporting various causes by facilitating skill-building workshops.
- Conducted thorough research on current trends in corporate social responsibility, using findings to inform future strategies.
- Mentored and coached youth in developing communication, problem-solving and decision-making skills.
- Assisted youth in recognizing strengths and weaknesses, and guided development of personal and professional goals.
- Collaborated with youth, parents, teachers and community members to promote youth leadership initiatives and enhance communication.
- Participated in regular meetings with leadership team to discuss strategies, challenges and successes.
Team Lead
Krystal's Restaurant
10.2009 - 12.2011
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Established team priorities, maintained schedules and monitored performance.
- Trained new team members by relaying information on company procedures and safety requirements.
Team Member
McDonald's Restaurant
08.2006 - 10.2009
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Addressed and resolved customer complaints in polite and professional manner.
- Worked different stations to provide optimal coverage and meet production goals.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
Education
GED -
Pearl-Cohn Comprehensive High School
NashvilleSkills
- Monitoring and evaluation
- Leadership qualities
- Problem-solving
- Customer service
- Active listening
- Adaptability and flexibility
- Team collaboration
- Owned my own Buisness
Timeline
Community Relations Specialist
Bethlehem Centers of Nashville
01.2012 - 05.2019
Team Lead
Krystal's Restaurant
10.2009 - 12.2011
Team Member
McDonald's Restaurant
08.2006 - 10.2009
GED -
Pearl-Cohn Comprehensive High School