Dora Casarez
Findlay Automotive Group
Riverside,CA
1
Certification
6
years of professional experience
I'm a detail oriented individual with great skills in customer service and effective communication. I have proven ability to manage community inquiries and enhance relationships, ensuring timely resolutions and fostering trust within the community. I've acted in maintaining community partnerships, organized outreach initiatives, and acted as the primary point of contact between the company and local organizations.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Work History
Alternative Investment Services Sales/Marketing Associate
2 Months- Created and distributed a monthly newsletter to keep clients and stakeholders informed.
- Coordinated marketing outreach and assisted with networking and relationship-building initiatives.
- Managed administrative support, including running business and personal errands for executive leadership.
- Completed assigned tasks efficiently while demonstrating strong organization, time management, and attention to detail.
- Developed and executed marketing strategies to promote alternative investment services.
- Collaborated with cross-functional teams to enhance customer engagement and service delivery.
- Managed client relationships, addressing inquiries and providing tailored solutions.
- Provided exceptional customer service, addressing clients'' inquiries promptly and maintaining regular communication to ensure satisfaction.
Community Liaison Director
5 Years 8 Months- Developed community outreach strategies to enhance brand awareness and customer engagement.
- Facilitated partnerships with local organizations to promote events and initiatives.
- Coordinated community events, driving attendance and fostering relationships with stakeholders.
- Maximized online property visibility by utilizing digital marketing tools including social media platforms, email campaigns, and virtual tours.
- Managed communication channels between company and community members to ensure feedback integration.
- Developed and implemented strategic plans for improved community engagement and awareness.
- Served as a spokesperson for the organization at public events, effectively conveying its mission and values to diverse audiences.
- Managed a team of volunteers, providing training and support to ensure successful program execution.
- Enhanced community relationships by organizing and hosting regular outreach events.
- Negotiated contracts with third-party vendors, ensuring cost-effective services aligned with budgetary constraints.
- Created targeted marketing materials to promote community programs, increasing participation rates significantly.
- Responded to community inquiries and concerns in a timely manner, ensuring each issue was addressed effectively.
- Established open communication channels between the organization and the community, fostering trust.
Receptionist
2 Years 2 Months- Managed front desk operations, ensuring efficient customer service and smooth workflow.
- Coordinated appointment scheduling and maintained calendars for multiple departments.
- Processed incoming calls, directing inquiries to appropriate personnel promptly.
- Assisted in onboarding new employees by providing orientation and training on office procedures.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
Lead Barista
7 Months- Led daily operations, ensuring high-quality beverage preparation and customer service standards.
- Trained and mentored junior baristas, enhancing team performance and skill sets.
- Fostered a positive work environment, promoting teamwork and employee engagement.
- Analyzed customer feedback to improve service delivery and menu offerings.
- Coordinated promotional events, driving brand awareness within the local community.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
Education
Associate of Science - Sociology
Skills
Event management
Community resources
Public speaking
Community networking
Public speaking events
Teamwork and collaboration
Customer service
Attention to detail
Excellent communication
Team collaboration
Team leadership
Active listening
Decision-making
Bilingual
Certification
CPR Certified
Languages
Spanish
Professional Working
Child Development Certification
- Completed training in child growth and developmental milestones from infancy through adolescence.
- Knowledge of age-appropriate learning strategies, behavior guidance, and positive discipline techniques.
- Trained in creating safe, inclusive, and nurturing environments for children.
- Familiar with developmental assessments, observation techniques, and individualized support.
Timeline
Alternative Investment Services Sales/Marketing Associate
Club Pilates Franchise LLC
05.2026 - CurrentRead More
Community Liaison Director
Findlay Automotive Group
11.2020 - CurrentRead More
Receptionist
Findlay Automotive Group
11.2020 - 01.2023Read More
Lead Barista
Dutch Bros
03.2020 - 10.2020Read More
Yavapai College
Associate of Science from Sociology
Read More