Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Dora Castillo

Las Vegas,NV

Summary

Personable Guest Experience Associate recognized for high productivity and efficiency in task completion. Specialized skills include customer service excellence, conflict resolution, and operational management. Excel at communication, teamwork, and adaptability to ensure outstanding guest satisfaction and positive experiences.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Guest Experience Associate

Safe Management/Allegiant Stadium
Las Vegas, NV
04.2025 - Current
  • Resolved escalated customer complaints, ensuring timely resolution and fostering customer loyalty
  • Developed and implemented strategies to enhance guest experience, boosting customer satisfaction and loyalty

Driver

Lyft & Uber
Las Vegas, NV
09.2018 - 03.2025
  • Maintained clean driving record with zero accidents or traffic violations to ensure safety and reliability
  • Operated vehicle safely to transport passengers and goods efficiently
  • Provided exceptional customer service by being courteous, professional, and helpful during interactions with clients at pick-up/drop-off locations
  • Resolved unexpected situations, such as road closures or mechanical breakdowns, ensuring timely deliveries

Data Entry Clerk/Receptionist

TRANSILWRAP
Franklin Park, IL
01.2003 - 11.2007
  • Managed large volumes of data entry tasks within tight deadlines, ensuring accuracy and meeting productivity targets
  • Accurately entered and verified data into company database, ensuring high levels of accuracy and efficiency
  • Maintained confidentiality of sensitive information by adhering to strict security protocols
  • Welcomed visitors at reception, ensuring a friendly and professional atmosphere., creating a positive first impression for clients and partners
  • Managed high volume of incoming calls, routing them efficiently to appropriate departments to facilitate communication

Education

High school diploma -

Carl Schurz High School
Chicago, IL

Skills

  • Data entry
  • Customer service
  • Receptionist
  • Bilingual Fluent in both Spanish & English

Certification

Driver's License

Timeline

Guest Experience Associate

Safe Management/Allegiant Stadium
04.2025 - Current

Driver

Lyft & Uber
09.2018 - 03.2025

Data Entry Clerk/Receptionist

TRANSILWRAP
01.2003 - 11.2007

High school diploma -

Carl Schurz High School
Dora Castillo