Dora Chang
Jacksonville,FL
Summary
Dynamic Accounts Receivable Manager with 18 years of experience optimizing billing processes and enhancing cash flow. Proven track record as AR Team Lead at 1st Choice DME LLC, overseeing receivables management, account summarization, and comprehensive reporting. Strong analytical skills support meticulous monitoring of accounts receivable health, while expertise in problem-solving and financial reporting ensures accuracy in high-pressure environments. Passionate about driving operational efficiency and achieving positive financial outcomes.
Overview
19
19
years of professional experience
Work History
Accounts Receivable Analyst
Itel
Jacksonville, FL
01.2025 - Current
- Managed and streamlined the accounts receivable process by accurately processing invoices.
- Reconciled account discrepancies, ensuring timely collections to improve cash flow.
- Reduced outstanding debts through effective accounts management.
AR Team Lead
1st Choice DME LLC
Lakewood Ranch, FL
04.2023 - 11.2024
- Directed the accounts receivable team to improve billing processes, ensuring timely collections and resolving discrepancies.
- Enhanced cash flow and financial accuracy by effectively managing billing operations.
- Oversaw the optimization of billing procedures to support organizational financial goals.
Senior Accounts Receivable Specialist- Cash Applications
Fanatics
03.2022 - 03.2023
- Recorded and processed customer payments, including cash, checks, and credit card transactions, ensuring accuracy and timely entry from lockbox and local deposits.
- Investigated and resolved account discrepancies and deductions by collaborating with sales, trade promotions, and customer service departments to maintain accurate financial records.
- Managed and summarized receivables by maintaining invoice accounts, preparing monthly reports, and coordinating transfers to the accounts receivable account.
Accounts Receivable Specialist
Baker Distributing
07.2020 - 01.2022
- Managed and recorded customer payments, including cash, checks, and credit card transactions, ensuring accurate financial documentation.
- Verified and entered transaction data from lockbox and local deposits, maintaining updated records of accounts receivable and addressing unpaid invoices.
- Collaborated with sales, trade promotions, and customer service departments to investigate and resolve account discrepancies, upholding organizational integrity.
Accounts Receivable Specialist
GE Capital
Jacksonville, FL
06.2016 - 06.2020
- Reconciled strategic accounts and collaborated with senior management to enhance financial reporting accuracy.
- Assisted the Cash Applications team with monthly reconciliations and special projects, improving efficiency in financial processes.
- Developed relationships with accounts payable and purchasing contacts at debtor organizations to resolve high-risk accounts worth millions, significantly reducing past-due balances.
Senior Account Receivable Specialist
One Call Care Management
Jacksonville, FL
05.2006 - 06.2016
- Collected outstanding balances by applying established collection best practices, ensuring adherence to performance goals.
- Utilized aging reports for efficient collections management, contributing to the maintenance of departmental performance objectives.
- Assisted the Cash Applications team with monthly reconciliations and special projects, enhancing financial accuracy and efficiency.
- Evaluated denials and partial payments to determine validity for reimbursement and properly appealed within state worker's compensation guidelines to facilitate customer payments.
Patient Care Coordinator (Orthotics & Prosthetics)
One Call Care Management
Jacksonville, FL
05.2006 - 06.2016
- Coordinated refill orders for patients, ensuring timely delivery and maintaining high levels of patient satisfaction.
- Facilitated seamless communication among vendors, insurance companies, and injured workers to enhance service delivery.
- Managed medical documentation from prescribing physicians and vendors, ensuring compliance with specified guidelines for durable medical equipment.
- Reviewed insurance guidelines and contract agreements to accurately assign pricing and coding in accordance with state fee regulations.
Inside Sales Account Manager
One Call Care Management
Jacksonville, FL
05.2006 - 06.2016
- Managed and supported four major company accounts, enhancing client awareness and fostering long-term relationships based on loyalty and trust.
- Analyzed sales trends and fluctuations to develop actionable plans and monthly goals tailored to client needs, meeting business objectives.
- Assisted in implementing technological advancements and accounts receivable processes, ensuring alignment with client requirements.
- Engaged in continuous education and development to deepen understanding of the workers' compensation industry and its key strategic players.
Revenue Cycle Specialist
One Call Care Management
Jacksonville, FL
05.2006 - 06.2016
- Conducted monthly reviews and validations of funds in Oracle to assess the accuracy of bulk refunds issued to insurance carriers.
- Verified cash receipts, disbursements, and outstanding payments related to Workers' Compensation claims, ensuring accuracy and compliance.
- Reviewed and approved weekly Sales Adjustments and Write Offs submitted by accounts receivable collectors.
- Prepared and managed comprehensive documentation for refund, sales adjustment, write-off, and payment reversal, ensuring final review and approval by senior finance leadership.
Education
High School Diploma -
Pottstown Sr./Jr. High School
Pottstown, PASkills
- Works well in a high-pressure environment
- Efficient
- Financial reporting
- Billing optimization
- Assertive
- Proficient in multitasking
- Analytical problem solving
- Proficient in basic computer operations
- MS excel/word/office
- Knowledge of Outlook
- Accounts reconciliation
- Cash flow management
- Customer relationship management
- Payment processing
References
References available upon request.
Timeline
Accounts Receivable Analyst
Itel
01.2025 - Current
AR Team Lead
1st Choice DME LLC
04.2023 - 11.2024
Senior Accounts Receivable Specialist- Cash Applications
Fanatics
03.2022 - 03.2023
Accounts Receivable Specialist
Baker Distributing
07.2020 - 01.2022
Accounts Receivable Specialist
GE Capital
06.2016 - 06.2020
Senior Account Receivable Specialist
One Call Care Management
05.2006 - 06.2016
Patient Care Coordinator (Orthotics & Prosthetics)
One Call Care Management
05.2006 - 06.2016
Inside Sales Account Manager
One Call Care Management
05.2006 - 06.2016
Revenue Cycle Specialist
One Call Care Management
05.2006 - 06.2016
High School Diploma -
Pottstown Sr./Jr. High School
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