Dora France
Dallas
Summary
Dynamic, results-driven professional with a proven ability to excel in problem-solving. Extensive experience in diagnosing complex issues and formulating innovative solutions that drive operational improvements and enhance efficiency. Recognized for fostering teamwork and adapting seamlessly to changing environments, ensuring dependable and flexible performance.
Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment.
Overview
8
8
years of professional experience
Work History
Team Lead
Lantern
Dallas, TX
10.2025 - Current
- Coach advocates on my team that may be facing challenges, sharing tips and assistance to improve their quality and metrics.
- Contribute to external projects assigned by supervisors, assisting with data analysis.
- In charge of the incentive project and lead the team of 3 advocates to meet our monthly goal of outreaching members.
- Take escalated cases to ensure members are receiving the best member experience
- Track advocates in my team data to ensure I can assist in areas of improvement
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Analyzed team performance metrics, identifying trends to inform strategic decision-making.
Care Advocate
Lantern
Dallas, TX
10.2023 - 02.2025
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Delivered exceptional customer service by resolving inquiries and complaints efficiently.
- Offer support to members, addressing their questions and concerns to ensure a seamless experience.
- Mentor colleagues on the floor, helping them enhance their performance and offering guidance.
- Contribute to external projects assigned by team leads and supervisors, assisting with data analysis.
Problem Solver
Amazon
Dallas, TX
04.2020 - 10.2023
- Analyzed operational challenges to develop effective solutions for customer fulfillment processes.
- Collaborated with cross-functional teams to streamline workflows and enhance service delivery.
- Implemented innovative strategies to improve problem resolution efficiency in high-pressure environments.
- Trained new team members on best practices for troubleshooting and issue management.
- Handled day-to-day shipping and receiving overseeing more than 100 packages per day.
Shift Supervisor
Ross Dress for Less
Grand Prairie, TX
04.2019 - 04.2020
- Supervised daily store operations, ensuring compliance with company standards and policies.
- Coordinated team schedules, optimizing staff coverage during peak hours.
- Trained new associates on sales techniques and customer service best practices.
- Monitored inventory levels, facilitating timely restocking to maintain product availability.
- Resolved customer issues effectively, fostering positive shopping experiences and repeat business.
Cashier
Tacos Y Mas Restaurant
Hurst, TX
08.2018 - 04.2019
- Processed customer transactions accurately using POS system.
- Maintained cleanliness and organization of work station to enhance customer experience.
- Assisted customers with menu selections, ensuring satisfaction and repeat business.
- Handled cash and credit transactions while adhering to company policies for accuracy.
- Collaborated with team members to streamline service during peak hours, improving efficiency.
- Managed inventory levels by restocking supplies as needed, reducing wait times for customers.
Education
High School Diploma -
Thomas Jefferson High School
Dallas Texas01-2018
Associate of Science - Health Administration
Dallas Mountain View College
Dallas, TXSkills
- Languages: English & Spanish
- Leadership Skills: Have managed in past job experiences
- Time management & Flexibility
- Data Analysis
- Problem Solving & Critical Thinking
- Active Listening & Empathy
- Problem identification
- Logical reasoning
- Creative solutions
- Innovative thinking
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Leadership Experience & Activities
- Shift Team Supervisor for Ross
- Learning Ambassador at Amazon
- Restaurant Assistant Manager
- Team Lead at Lantern
Languages
Spanish
Native or Bilingual
Timeline
Team Lead
Lantern
10.2025 - Current
Care Advocate
Lantern
10.2023 - 02.2025
Problem Solver
Amazon
04.2020 - 10.2023
Shift Supervisor
Ross Dress for Less
04.2019 - 04.2020
Cashier
Tacos Y Mas Restaurant
08.2018 - 04.2019
High School Diploma -
Thomas Jefferson High School
Associate of Science - Health Administration
Dallas Mountain View College