Dora Mauro
Miami,United States
Summary
Multilingual luxury hospitality and sales professional with extensive experience in luxury hospitality management, VIP guest relations, and high-end watch sales. Skilled at delivering exceptional, personalized service to discerning international clientele while maintaining the highest standards of professionalism, discretion, and attention to detail.
Overview
2024
2024
years of professional experience
Work History
Sales Associate
A. Lange Und Soehne
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Representative
Richard Mille
03.2022 - 02.2024
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Skills
- Luxury Hospitality Management
- High-Net-Worth & International Client Relations
- Luxury Watch Sales & Clienteling
- Multilingual Communication — 6 Languages
- Relationship Building & Client Retention
- Luxury Brand Representation
- Team Leadership & Staff Coordination
- Guest Experience Management
- Concierge-Level Service
- Service Recovery & Conflict Resolution
- Sales, Upselling & Revenue Generation
- Cross-Cultural Communication
- Operational Coordination
- Problem Solving & Decision Making
- Professional Etiquette & Discretion
- Exceptional Attention to Detail
- Client Needs Anticipation
Timeline
Sales Representative
Richard Mille
03.2022 - 02.2024
Sales Associate
A. Lange Und Soehne