Dora Membreno
Roosevelt ,NY
Summary
Dynamic leader with a proven track record at Walgreens, enhancing store operations and customer satisfaction. Excelled in inventory management and team leadership, mentoring staff to exceed sales goals through innovative merchandising. Skilled in customer service and problem-solving, successfully boosting store performance and employee morale.
Overview
27
27
years of professional experience
Work History
Store Manager
Walgreens
07.1997 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
Education
Freeport High School
Freeport, NY06.1997
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Training and mentoring
- Store Opening and Closing
- Store Merchandising
- Cash Management
- Inventory Management
- Team leadership and coaching
Languages
Spanish and English
Native or Bilingual
Timeline
Store Manager
Walgreens
07.1997 - Current
Freeport High School
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