DORA MURILLO
The Bronx,NY
Summary
Seasoned Hospitality Team Member with background in diverse hospitality settings. Possess strong skills in customer service, conflict resolution, and team collaboration, ensuring seamless operations for any establishment. Made significant contributions to fostering a welcoming environment and enhancing overall guest satisfaction in previous roles. Exceptionally adept at utilizing interpersonal skills to build lasting relationships with both guests and team members.
Overview
7
7
years of professional experience
Work History
Hospitality Team Member
YMCA of Greater New York
Bronxville, NY
01.2018 - Current
- Greeted guests and provided a warm welcome to all visitors.
- Provided information about membership services, amenities, and local attractions.
- Handled customer inquiries in person, via telephone, or email.
- Processed membership applications and payments accurately and efficiently.
- Provided information on class schedules, pricing plans, and available services.
- Assisted with organizing special events such as fitness challenges or competitions.
- Responded promptly to customer complaints or issues regarding the facility or equipment.
- Performed administrative tasks such as filing documents or updating member accounts.
- Adhered to company policies and procedures while providing excellent customer service.
- Greeted guests in a friendly and professional manner.
- Provided customer service to ensure guest satisfaction.
Education
GED -
Job Corps
Oregon, WI01-1998
Languages
Spanish
Professional
References
References available upon request.
Timeline
Hospitality Team Member
YMCA of Greater New York
01.2018 - Current
GED -
Job Corps
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