Chukwuebuka Okoronkwo-Bassey
NJ,Oradell
Summary
Dynamic hospitality professional with proven leadership at Hawk's Cafe, adept at enhancing guest relations and driving revenue through innovative marketing strategies. Skilled in reservation management and problem-solving, I excel in fostering team collaboration and implementing efficient processes to elevate customer satisfaction and operational success.
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hospitality Team Member
Rockland Boces
09.2023 - 06.2025
- Implemented marketing and promotional initiatives to increase occupancy.
- Kept accounts in balance and ran daily reports to verify totals.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Trained new staff members in customer service techniques and hotel operations.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Coordinated with vendors for repair and maintenance of hotel.
Hawk's Cafe
River Dell High School
09.2022 - 11.2022
- Organized and detail-oriented with a strong work ethic.
- Gained strong leadership skills by managing projects from start to finish.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Passionate about learning and committed to continual improvement.
- Identified issues, analyzed information and provided solutions to problems.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Resolved problems, improved operations and provided exceptional service.
Education
Business And Communications - Hospitality Management
Bergen Community College
Paramus, NJ06-2027
High School Diploma -
River Dell High School
Oradell, NJ06-2025
Skills
- Initiative and Self-motivation
- Menu design
- Multitasking Abilities
- Organizational skills
- Administrative support
- Payment collection
- Dining and amenity recommendations
- Serve guests
- Problem-solving abilities
- Self motivation
- Analytical skills
- Time management
Accomplishments
- Achieved [Honor Roll] through effectively helping with [other students].
- Achieved [Outstanding Academic Excellence] by introducing [PowerPoint] for [College] tasks
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Student of the Quarter] by completing [Deliveries] with accuracy and efficiency.
Certification
- [Rockland BOCES], [BOCES] - [February 13, 2025]
Languages
English
Full Professional
Interests
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Playing Sports
- Running
Timeline
Hospitality Team Member
Rockland Boces
09.2023 - 06.2025
Hawk's Cafe
River Dell High School
09.2022 - 11.2022
Business And Communications - Hospitality Management
Bergen Community College
High School Diploma -
River Dell High School