Dora Ortiz
111 Palmetto St Crescent City ,Fl
Summary
Dedicated and compassionate professional with extensive experience in elderly care and housekeeping at Richard Wensley. Proven ability to manage time effectively while providing personalized support and maintaining high standards of cleanliness. Skilled in problem-solving and multitasking, ensuring optimal service delivery and client satisfaction.
Overview
21
21
years of professional experience
Work History
Housekeeping/ Caregiver
Richard Wensley
Bunnell , Fl
10.2021 - Current
- Performed routine cleaning tasks, ensuring cleanliness and orderliness in assigned areas.
- Assisted in maintaining inventory of cleaning supplies, reporting shortages promptly.
- Responded to resident requests for housekeeping services, demonstrating flexibility and efficiency.
- Conducted deep cleaning of common areas, enhancing overall facility appearance and hygiene.
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Bathing and grooming.
- Laundry and helping with dressing.
- Food prep.
- Light housekeeping.
- Transportation.
- Mobility assistance.
- Companionship and emotional support.
- Provided personalized care to enhance daily living activities for clients.
Pharmacy Technician
SE Grocers
Crescent City, FL
01.2020 - 2023
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels by monitoring stock and placing orders as needed.
- Ensured compliance with safety regulations and pharmacy policies during operations.
- Provided excellent customer service by answering inquiries and resolving issues promptly.
- Implemented workflow improvements to enhance efficiency in medication dispensing processes.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Sandwich Artist
Subway Circle K
Barberville, FL
10.2021 - 06.2022
- Maintained cleanliness and organization of food preparation areas to ensure compliance with health regulations.
- Trained new employees on sandwich-making techniques and company standards for quality service.
- Collaborated with team members to streamline operations during peak hours, enhancing customer satisfaction.
- Crafted customized sandwiches to meet customer specifications and preferences.
- Oversaw daily cash register operations, ensuring accurate transactions and balanced cash drawers.
- Greeted guests, promoted specials, and took orders.
Pharmacy Technician
Azalea Health
Crescent City, IL
10.2005 - 10.2020
- Supported medication therapy management by updating patient profiles and records.
- Collaborated with healthcare team to optimize patient care and medication usage.
- Trained new staff on pharmacy procedures, safety protocols, and system navigation.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
Education
High School Diploma -
Palatka High School
Palatka, FL05.2013
Skills
Respectful and compassionate
Time management
Elderly care
Problem-solving
Dependable and responsible
Multitasking and organization
Housekeeping
Housekeeping tasks
Flexible schedule
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Housekeeping/ Caregiver
Richard Wensley
10.2021 - Current
Sandwich Artist
Subway Circle K
10.2021 - 06.2022
Pharmacy Technician
SE Grocers
01.2020 - 2023
Pharmacy Technician
Azalea Health
10.2005 - 10.2020
High School Diploma -
Palatka High School