Dora Rios
Arlington,TX
Summary
Proactive Independent Consultant and Retail Manager with extensive experience in client engagement, sales strategy development, and team development. Successfully streamlined business processes, managed store operations, and mentored staff to enhance performance. Bringing strong skills in inventory coordination, business analysis, and customer relationship building to achieve organizational goals.
Overview
17
17
years of professional experience
Work History
Independent Consultant
Ambit Energy
02.2019 - Current
- Fostered strong relationships with clients through consistent communication and collaboration.
- Handled confidential customer business and operational information.
- Assisted clients in identifying new market opportunities, leading to successful expansion efforts.
- Researched latest market trends to provide current knowledge to clients.
- Streamlined business processes for clients by identifying inefficiencies and implementing effective solutions.
- Negotiated contracts on behalf of clients, securing favorable terms that met their specific needs and requirements.
Store Manager
Metro by T-Mobile
01.2011 - 04.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Assistant Store Manager
Metro by T-Mobile
01.2009 - 01.2011
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Sales Associate
Metro by T-Mobile
10.2007 - 01.2009
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Education
High School Diploma -
Lamar High School
Arlington TX05.2005
Skills
- Inventory Coordination
- Sales Leadership
- Team Development
- Business Analysis
- Sales strategy development
- Client Engagement
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Independent Consultant
Ambit Energy
02.2019 - Current
Store Manager
Metro by T-Mobile
01.2011 - 04.2016
Assistant Store Manager
Metro by T-Mobile
01.2009 - 01.2011
Sales Associate
Metro by T-Mobile
10.2007 - 01.2009
High School Diploma -
Lamar High School
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