Dora Sheets
Barnwell,SC
Summary
Proven leader at Dollar General, adept in customer relations and problem-solving, significantly improved team performance and customer satisfaction. Excelled in multitasking and organization, creating innovative store layouts and fostering strong industry partnerships. Skilled in both personnel management and financial oversight, consistently meeting objectives with a focus on growth and efficiency.
Overview
21
21
years of professional experience
Work History
Store Manager
Dollar General
Blackville, SC
01.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Travel Manager
Dollar General
South Carolina
04.2003 - 01.2023
- Trained junior staff members on best practices in customer service, leading to improved overall team performance.
- Managed budgets and monitored expenses to ensure financial objectives were met consistently across all bookings.
- Established strong relationships with industry partners, leading to exclusive deals and offers for clients.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
Education
Master - Leadership
Walden University
Minneapolis, MN11.2011
Bachelor Of Science - Business Management
Empire State College
Saratoga Springs, NY09.2009
Associate Of Science - Psychology
Empire State College
Saratoga Springs, NY02.2007
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
Timeline
Store Manager
Dollar General
01.2023 - Current
Travel Manager
Dollar General
04.2003 - 01.2023
Master - Leadership
Walden University
Bachelor Of Science - Business Management
Empire State College
Associate Of Science - Psychology
Empire State College