Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dora Burgess Co- Chairman Of Gold Star Family

Tuskegee,AL

Summary

Dynamic and detail-oriented Auditor at Gold Star Family, recognized for enhancing client satisfaction through effective audit reporting and empathetic communication. Leveraged strong decision-making skills to facilitate corrective actions, while fostering trust and collaboration within teams. Committed to maintaining confidentiality and upholding ethical standards in all interactions.

Overview

27
27
years of professional experience

Work History

Auditor

Gold Star Family
07.2024 - Current
  • Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
  • Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
  • Developed strong relationships with clients, building trust and ensuring a high level of satisfaction during the audit process.
  • Contributed to a positive therapeutic environment through empathetic listening and non-judgmental support for clients'' emotional experiences.
  • Participated in ongoing professional development opportunities to stay current on best practices within the field of mental health counseling.
  • Maintained confidentiality and adhered to ethical guidelines, upholding the professional standards of the mental health field.
  • Performed assessments to evaluate clients' mental health status, needs and goals.
  • Delivered mental health support for female patients suffering from post-partum depression and generalized anxiety disorder.
  • Provided crisis intervention to support clients during times of urgent need.
  • Conducted follow-up assessments to monitor clients' progress and adjust treatment plans as necessary.
  • Educated clients and families on mental health issues to promote understanding and support.
  • Documented client progress to track effectiveness and inform future treatment plans.
  • Evaluated the effectiveness of therapeutic interventions by regularly monitoring progress towards treatment goals.
  • Educated clients on available community resources, connecting them with additional supports as needed.

Elderly Caregiver Volunteer

Gold Star Family
05.2023 - 08.2023
  • Established trusting relationships with elderly clients, ensuring their emotional needs were met alongside physical care.
  • Contributed to increased overall happiness among elderly clients by fostering a positive atmosphere within the caregiving environment.
  • Enhanced elderly residents'' well-being by providing compassionate care and .
  • Supported seniors in maintaining their independence by facilitating participation in various activities and social events.
  • Improved seniors'' quality of life by assisting with daily tasks, such as bathing, dressing, and meal preparation.
  • Promoted a safe and comfortable living environment for residents through regular housekeeping and maintenance tasks.

Youth Mentor Volunteer

Gold Star Family
06.2018 - 12.2018
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Supported clients through development of new life skills, obtaining resources and transitioning back to society.
  • Coordinated food drives for improved local food bank stock levels.

Volunteer

Gold Star Family
02.2013 - 03.2014
  • Provided emotional support and companionship to elderly in community homes.
  • Helped clients navigate social services system and access needed resources.
  • Coordinated with different service providers to meet clients' individual needs.
  • Tracked service activities and outcomes against outlined plans and goals.
  • Assisted clients with obtaining housing, employment and support resources.
  • Supported clients through development of new life skills, obtaining resources and transitioning back to society.

CNA Volunteer

Gold Star Family
02.1999 - 07.1999
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Established trusting relationships with patients through consistent reliability and genuine empathy towards their unique situations.
  • Supported patients'' mental well-being by engaging in meaningful conversations and offering emotional support.
  • Delivered high-quality care by closely following established protocols and procedures.
  • Maintained accurate documentation of patient information, adhering to HIPAA regulations.
  • Monitored vital signs and reported any abnormalities to nursing staff promptly.
  • Aided patients with mobility challenges, promoting safety and independence.
  • Assisted nursing staff with daily tasks for improved efficiency and patient satisfaction.
  • Provided emotional support to patients and families during difficult times, building trust and rapport.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Demonstrated adaptability by efficiently responding to changes in patient care needs or facility protocols while maintaining a professional and positive attitude.

Education

Associate of Science - LPN

Bluegrass Community And Technical College
Lexington, KY
09-1999

Skills

  • Attention to detail
  • Team collaboration
  • Decision-making
  • Audit programs and processes
  • Building rapport
  • Progress evaluations
  • Patient assessments
  • Organizational skills
  • Conflict resolution skills
  • Client advocacy

Timeline

Auditor

Gold Star Family
07.2024 - Current

Elderly Caregiver Volunteer

Gold Star Family
05.2023 - 08.2023

Youth Mentor Volunteer

Gold Star Family
06.2018 - 12.2018

Volunteer

Gold Star Family
02.2013 - 03.2014

CNA Volunteer

Gold Star Family
02.1999 - 07.1999

Associate of Science - LPN

Bluegrass Community And Technical College

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