Dora L. Flores

• Understand organizational objectives and make decisions that align with company priorities and values.
• Manages sale strategies, initiatives and growth across all categories; communicate goals to the team; track store’s performance and achieve sales.
• Hold management team accountable for personal productivity and management contribution.
• Develop clienteling strategies, implement and monitor over time, to achieve business goals and objectives in partnership with market manager.
• Understand changes in market with potential impact on business performance and supports the execution of sales strategies and tactics.
• Develop team to build long-term relationships with clients driving business; including relationships with team.
• Take initiative; with a high level of ownership and accountability for results of self and others.
• Ensure all daily tasks are completed without negatively impacting service of CH standards.
• Welcome feedback and adapts behaviors; creating short and long-term goals to achieve metrics and store performance.
• Empower others by creating enthusiasm and positivity for a shared vision and mission.
• Deliver weekly touch bases to team members and managers; sharing their successes and opportunities.
• Provide feedback during touch bases and generate an attainable action plan with individual associate.
• Manage daily operational tasks according to CH standards including selling and service expectations, operations, payroll, human resources and loss prevention.

• Developed trusting relationships with customers by making personal connections to create loyalty and retention.
• Ensured associates replenished and backed stocked in order to maintain store visual standards.
• Handled cash & card transactions efficiently while adhering to company policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy.
• Resolved customer complaints with patience and understanding, restoring customer confidence.

Store Manager - Houston, TX

• Sep. 2015 - Dec. 2017

Assistant Manger - Dallas, TX

• Feb. 2014 - Aug. 2015

Assistant Manger - Houston, TX

• Oct. 2012 - Jan. 2014

Store Manager - Mexico City

• May. 2010 - Sep. 2012

Key Holder - Houston, TX

• May. 2009 - Apr. 2010

• Monitored daily sales performance and provided feedback to each team member.
• Mentored junior staff members, fostering professional development and career progression within the organization.

• Built customer loyalty and retention by delivering excellent shopping experiences.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.