Doralinda Perez
Shipping Coordinator / Administrative Assistant
Stafford,TX
Summary
Shipping Coordinator skilled at working with carriers to effectively ship to domestic and international locations. Quality-driven and hardworking with positive personality and over 8 years of experience in shipping and logistics. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Shipping Coordinator
National Oilwell Varco Inc
Conroe, TX
Aug.2015 - Oct.2023
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Reviewed paperwork to determine priorities and set schedules.
- Monitored and tracked shipments to determine timely delivery and minimize delays.
- Developed and maintained relationships with shipping vendors to achieve reliable delivery of orders and boost rapport.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Processed required paperwork to expedite handling of shipped and received goods.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Sorted and delivered materials to different work areas and staff.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Partnered with representatives from different carriers to arrange materials shipments.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
Customer Service Representative
National Oilwell Varco Inc
Conroe, TX
07.1996 - 05.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Updated account information to maintain customer records.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
Administrative Assistant
National Oilwell Varco Inc
Conroe, TX
07.1993 - 08.1999
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Scheduled production plans according to customer needs and supply availability.
- Maintained domestic and international supplies by coordinating with international contacts to source materials and manage distribution.
- Directed product flow throughout company.
- Improved, standardized and documented planning and scheduling processes.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Education
Diploma -
Dulles High School
Sugar Land, TXBusiness -
Massey Business College
Houston, TXSkills
- Equipment Operations
- Schedule Planning
- Invoice Processing
- Documentation Skills
- Shipping Coordination
- Requirements Planning
- Materials Movement
- Delivery Scheduling
- Safety Compliance
- Contents Verification
- Logistics Coordination
- Shipment Inspection
- Document Preparation
- Invoice Preparation
- Workflow Planning
- Materials Requisition
- Clear Communication
- Customer Relations
- Problem-Solving
- Quality Assurance
- Critical Thinking
- Shipment Planning
- Time Management
- Supply Chain Management
- Microsoft Office
- Inventory Counts
Certification
Texas Real Estate Agent
Languages
Spanish
Timeline
Shipping Coordinator
National Oilwell Varco Inc
Aug.2015 - Oct.2023
Customer Service Representative
National Oilwell Varco Inc
07.1996 - 05.2022
Administrative Assistant
National Oilwell Varco Inc
07.1993 - 08.1999
Diploma -
Dulles High School
Business -
Massey Business College