Dora M. (Shelley) Welke
Bloomington,IL
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
15
15
years of professional experience
Work History
Medical Assistant
Women's Health
12.2022 - 09.2023
- Updated patient medical records, pre appointment, via EMR
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Prepared lab specimens for diagnostic evaluation.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Customer Care Representative
Bratcher Heating and Air
03.2022 - 12.2022
- Greeted In House customers and performed essential front desk duties
- Created job folders for clients who scheduled installation for new HVAC systems
- Scheduled service, maintenance, and installation appointments using appropriate HVAC software
- Sold maintenance plans
- Registered products for warranties
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Finance Coordinator
Drake Orthodontics
12.2021 - 03.2022
- Administered and coordinated all financial systems and processes including general ledgers, internal accounts, accounts payable and accounts receivable, payroll, insurance, and other financial processes as required
- Scheduled patient appointments
- Tracked appointments
- Greeted patients and performed essential front desk duties
- Consulted doctor regarding patient care
Lab Assistant
Carle BroMenn Medical Center
01.2018 - 03.2022
- Performed venipuncture and skin puncture
- Followed appropriate order of draw, complying with established standards of practice, laboratory policies and procedures
- Assisted Emergency Room during Rapid Response and Trauma
- Carried out blood draws for various Health Clinics
- Registered new and returning patients
- Maintained accurate patient records
- Trained new hires
- Maintained open, professional communication, with laboratory, nursing staff, and clinical coordinators
- Communicated daily with immediate Supervisor and Director
Lab Assistant
OSF St. Joseph Medical Center
03.2021 - 12.2021
- Assisted Pathologist with histology by ordering and preparing specimens for study
- Prepared specimens for appropriate transportation
- Performed venipuncture and skin puncture following appropriate order of draw
- Complied with established standards of practice, laboratory policies and procedures
- Registered providers' orders
- Trained new hires
- Communicated daily with immediate Supervisor
Home Health Aide
Lisa Hartness
09.2016 - 12.2017
- Traveled to clients' homes to complete healthcare services and promote continuity of care
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client
- Provided mobility assistance such as walking and regular exercising
- Followed nutritional plans to prepare optimal meals
- Administered medication as directed by physician
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor
- Completed entries in log books, journals, and care plans to accurately document and report patient progress
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness
Accounts Payable Specialist/Assistant Club Manager
Lakeside Country Club
01.2013 - 08.2016
- Administered and coordinated financial processes including general ledgers, accounts payable, accounts receivable, and payroll
- Prepared reports for the Board of Directors
- Facilitated new employee training
- Assisted Club Manager in daily club operations
Home Health Aide
YWCA of McLean County
01.2012 - 08.2013
- Provided in-home health care duties for elderly and disabled clients
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Followed nutritional plans to prepare optimal meals.
- Provided transportation and appointments management.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Developed rapport to create safe and trusting environment for care.
- Maintained records of service and provided necessary documentation for client files, while adhering to state policies and regulations
Administrative Assistant
Trinity Home Medical Equipment
04.2008 - 09.2011
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Maintained medical records
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
- Processed patient purchases and arranged execution for delivery of supplies
- Maintained accurate inventory of medical supplies
- Managed filing system, entered data and completed other clerical tasks
- Assisted coworkers and staff members with special tasks on daily basis
Education
National Health Career Association, Cert. in Phleb - Phlebotomy
Heartland Community College
Normal, IL2017
Skills
- Patient-Focused Care
- Procedure Assistance
- Patient Scheduling
- HIPAA Compliance
- EMR / EHR
- Phlebotomy
- OB/GYN Procedures
- Simple Dressings
- Specimens Collection and Processing
- Vital Sign Monitoring
- Adaptable
- Trustworthy Companion
Affiliations
I am on the board of Threshold to Hope, a non for profit organization offering hope and healing to individuals through the access to art. I also teach paining classes every Wednesday of the week.
Timeline
Medical Assistant
Women's Health
12.2022 - 09.2023
Customer Care Representative
Bratcher Heating and Air
03.2022 - 12.2022
Finance Coordinator
Drake Orthodontics
12.2021 - 03.2022
Lab Assistant
OSF St. Joseph Medical Center
03.2021 - 12.2021
Lab Assistant
Carle BroMenn Medical Center
01.2018 - 03.2022
Home Health Aide
Lisa Hartness
09.2016 - 12.2017
Accounts Payable Specialist/Assistant Club Manager
Lakeside Country Club
01.2013 - 08.2016
Home Health Aide
YWCA of McLean County
01.2012 - 08.2013
Administrative Assistant
Trinity Home Medical Equipment
04.2008 - 09.2011
National Health Career Association, Cert. in Phleb - Phlebotomy
Heartland Community College
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