Dorann Antwi Donkor
Oklahoma City,OK
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
6
6
years of professional experience
Work History
FAST FOOD CREW MEMBER
Dunkin Donuts & Baskin Robbins
06.2018 - 02.2020
- Improved customer satisfaction by providing efficient and friendly service during peak hours.
- Enhanced team productivity by maintaining clean and organized work environment.
- Prepare high-quality food items following established recipes and safety guidelines for consistent results.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Handled customer complaints professionally, resolving issues promptly to ensure customer satisfaction.
- Expedited orders with accuracy, resulting in reduced wait times for customers.
- Greeted customers entering restaurant with enthusiasm and warmth and served 10 customers.
WAREHOUSE ASSOCIATE
Amazon
05.2021 - Current
- Enhanced customer satisfaction by efficiently processing returns and addressing concerns.
- Ensured timely processing of returns, minimizing delays, and enhancingthe customer experience.
- Maintaineda safe working environment by adhering to safety protocols and guidelines.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Processed 35 items per hour when the average was 27.
Education
BACHELOR OF SCIENCE - BIOLOGY
University of Oklahoma
Norman, OK05.2025
Skills
- Teamwork and Collaboration
- Product Verification
- Cash Drawer Operations
- Customer Data Confidentiality
- Time Management
- Responding to Difficult Customers
- Customer Relations Mindset
- Upbeat and Positive Personality
Additional Information
Handled customer returns and exchanges efficiently and professionally, exceeding satisfaction expectations. Processed returns in a timely manner, maintaining accuracy and compliance with company policies., Provided exceptional customer service to ensure customer satisfaction with return process., Efficiently prepared and served food orders to ensure fast service for customers. Handled a high volume of orders and maintained composure during busy meal rushes. Collaborated with team members to keep kitchen and dining areas clean and organized., Provided friendly customer service and resolved issues in a timely and professional manner., Familiarize myself with using point-of-sale systems to process cash and credit card payments. Processed customer transactions accurately and efficiently while maintaining a high level of professionalism., Provided exceptional customer service by addressing client inquiries and resolving issues promptly., Balanced daily cash drawer within established guidelines to ensure accuracy in financial transactions.
Timeline
WAREHOUSE ASSOCIATE
Amazon
05.2021 - Current
FAST FOOD CREW MEMBER
Dunkin Donuts & Baskin Robbins
06.2018 - 02.2020
BACHELOR OF SCIENCE - BIOLOGY
University of Oklahoma