Doravia Warren
Baltimore,MD
Summary
Compassionate Direct Support Professional known for productivity and efficient task completion. Skilled in behavior management, personal care assistance, and developing individualized support plans. Excel in communication, empathy, and patience to enhance client satisfaction and well-being. Detail-oriented Direct Care Worker supports daily living activities and provides transportation to enhance client well-being. Seasoned care expert experienced with developmentally disabled clients. Committed to promoting comfort with dignity and compassion.
Overview
7
7
years of professional experience
Work History
PRP/Direct Support Professional
Breathe Freely
Baltimore, MD
01.2023 - Current
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Assisted individuals in development of social skills to become integrated in community.
- Accompanied or transported clients to appointments, errands and social activities.
- Assisted in planning and implementing recreational activities for participants.
- Accompanied individuals on outings to promote independence and integration into the community.
- Used approved crisis intervention techniques in emergency situations.
- Contributed to case reviews of client status and progress.
- Maintained detailed records of services performed on clients.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Drove clients to doctors' appointments and social outings.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Disputes Specialist
PRA
Norfolk, VA
01.2021 - 01.2023
- Reconciled chargebacks through collaboration with bank partners and merchants.
- Monitored account activity for suspicious behavior that may indicate potential fraud or identity theft.
- Completed daily reconciliation activities related to debit and credit card transactions.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Resolved disputes by issuing credits or refunds when appropriate.
- Resolved customer complaints or answered customers' questions.
- Engaged directly with clients to fulfill requests, resolve conflicts, and direct non-customer service related inquiries to appropriate department and personnel.
- Researched payment history using various tools including online banking platforms.
Food Service Worker
BCPSS
Baltimore, MD
01.2018 - 01.2021
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Assembled and served meals according to specific guest requirements.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Assisted with unloading deliveries from suppliers into storage areas.
- Cleaned kitchen areas, equipment and utensils.
Education
High School Diploma -
Frederick High School
Frederick, MD06-2000
Skills
- Proficient user of Microsoft Suite
- Skilled at encouraging others, and developing rapport
- Outstanding customer service skills
- Works well in high-pressure environments
- Planning
- Problem solving
- Effective communication
- Time management
- Nutrition
- HIPAA compliance
- Behavioral support
- First aid and safety
- Committed to assisting others
- Crisis intervention
- Community integration
- Activity planning
- Client transportation
- Conflict resolution
- Team collaboration
Timeline
PRP/Direct Support Professional
Breathe Freely
01.2023 - Current
Disputes Specialist
PRA
01.2021 - 01.2023
Food Service Worker
BCPSS
01.2018 - 01.2021
High School Diploma -
Frederick High School
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