Summary
Overview
Work History
Education
Skills
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Dorcas Adegbola

Summary

Versatile Business Product Analyst with progressive experience performing system analysis, requirement gathering and implementation of business solutions. Ability to analyze functional and logical aspects of third-party and legacy applications for system integration through Agile methodologies and SDLC lifecycles. Demonstrate the ability to quickly adapt to new environments and technologies. Possess excellent written and verbal communication skills including the ability to translate requirements between business stakeholders and technical teams.

Overview

5
5
years of professional experience

Work History

Senior Servicenow Business Analyst/Product Owner

Comcast
03.2022 - Current
  • Defined product features and epics according to customer's business needs by strategizing and presenting ideas to the business stakeholders.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Manage and prioritize the product backlog items while participating in all agile ceremonies (daily stand up, sprint planning, backlog refinement, sprint retrospective and sprint demos)
  • Develop use cases and user stories based on captured requirements.
  • Develop test plans and test scripts while acting as the focal point for business requirements discussions.
  • Collaborate with both onsite and offshore development team to validate test results for new applications as well as verifying they meet all requirements before deployment. Assist during cutover planning, execution and also acting as the main point of contact between the team and stakeholders.
  • Always readily available during deployment and in contact with the offshore development to ensure all requirements are followed strictly.
  • Conducts pre-deployment testing and also facilitate user acceptance testing to ensure the development tema meets the objectives of each sprint.

ServiceNow Business Analyst

Compass Group USA
01.2020 - 02.2022
  • Facilitated meetings, interviews and work sessions with stakeholders to gather business requirements
  • Participated in all agile ceremonies (daily stand up, sprint planning, backlog refinement, sprint retrospective and sprint demos)
  • Developed use cases and user stories based on captured requirements.
  • Analyzed and documented complex business requirements and processes; created user stories and communicated these requirements to the development team and product owners through each sprints.
  • Made recommendations on ITSM best practices to improve and support business activities.
  • Partnered with the change request manager to identify change impacts and solutions.
  • Created complex test cases scenarios and test scripts used during QA testing and pre-deployment testing phases.

ServiceNow Business Analyst

Dynamic HCI
09.2018 - 12.2019
  • Participate in all agile ceremonies (daily stand up, sprint planning, backlog refinement, sprint retrospective and sprint demos)
  • Developed use cases and user stories based on captured requirements.
  • Worked with vendors on ServiceNow application issues and act as a liaison between users and vendors to develop requests for additional application enhancements, reports and or new features.
  • Captured requirements using interviews, document analysis, clinical business process reviews, and task and workflow analysis. Analyze and de-conflict non-functional requirements, data and information from multiple stakeholders and decompose into functional requirements.
  • Built and maintained lasting relationships with all business stakeholders.
  • Managed all phases of testing by preparation of test scripts and conversion plans that articulated our testing approach. Participated in testing and validation of test results and also obtained end user acceptance sign-off before upgrade deployment.
  • Developed, managed and collaborated with other IS resources on standard practices and processes to ensure business requirements and technical designs meet expectations.

Clinical Systems Analyst

Ettain Manpower Group
06.2017 - 07.2018
  • Collaborated with stakeholders to drive communication and coordination of health informatics activities and promote accountability.
  • Served as a liaison between end-users and health IT team.
  • Incorporated quality improvement and safety-enhancing methodologies and tools to improve workflow processes,
  • Analyzed electronic health records to identify areas for care improvement and cost reduction.
  • Integrated decision support, clinical pathways and best practices into health information technology to enhance delivery of care and workflows.
  • Led, facilitated and attended focus groups and meetings to strategize workflow issues.
  • Worked with product engineering team to define clinical requirements and assist with testing.

Education

M.D. -

All Saints University
Dominica

Skills

  • ServiceNow
  • Product Strategy
  • Service Catalog management
  • Change Management
  • Incident Management
  • Agile 20
  • SDLC Methodologies
  • Jira
  • Scrum
  • Sharepoint 2010
  • ITSM
  • Balsamiq

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Senior Servicenow Business Analyst/Product Owner

Comcast
03.2022 - Current

ServiceNow Business Analyst

Compass Group USA
01.2020 - 02.2022

ServiceNow Business Analyst

Dynamic HCI
09.2018 - 12.2019

Clinical Systems Analyst

Ettain Manpower Group
06.2017 - 07.2018

M.D. -

All Saints University

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Dorcas Adegbola