Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Dorcas Johnson

Apex,NC

Summary

Adept Medical Assistant with a track record of enhancing patient care and streamlining processes at Fastmed Urgent Care. Excelled in patient management and medical office administration, significantly improving patient satisfaction. Skilled in Epic EHR and renowned for exceptional training abilities, ensuring high standards of care and efficiency.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Medical Assistant

Fastmed Urgent Care
Apex, NC
09.2021 - Current
  • Partnered with patients to identify health concerns and recommend specialized care.
  • Facilitate communication between patients, various departments, and staff.
  • Recommend service improvements to minimize recurring patient issues and complaints.
  • Organize patient records and databases to facilitate information storage and retrieval.
  • Kept examination rooms clean, stocked them with necessary supplies, and prepared them for incoming patients.
  • Ensured all instruments used during exams were correctly cleaned after each use, according to established protocols.
  • Explained treatment procedures and physicians' instructions.
  • Organized patient charts before each day's clinic sessions began.
  • Contacted medical facilities to schedule patients for admission.
  • Maintained accurate medical records through filing, charting, transcription, and data entry into the electronic health record system.
  • Conducted patient interviews to gather health history, vital signs, and information about current medical issues.
  • Filed insurance claim forms by applicable regulations.
  • Assisted physicians with patient care by taking vital signs, patient histories, and preparing patients for examinations.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under thedirect supervision of a physician or registered nurse.

Sales Associate

Walmart
Apex, NC
11.2014 - 07.2022
  • Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques
  • Built and maintained effective relationships with peers and upper management to drive team success toward joint sales, service, and operational goals leading to an increase of 20%
  • Assisted customers with locating products and checked store systems for merchandise at other locations
  • Greeted customers and provided quality service to build rapport

Education

Bachelor of Science - Healthcare Administration

Purdue University Global
West Lafayette, IN
02.2023

Clinical Medical Assistant Courses -

Cumberland Medical Institute
Marietta, GA
01.2019

Associate of Applied Science - Interdisciplinary Studies

Chattahoochee Technical College
Marietta, GA
05.2018

Skills

  • Proficient in Microsoft Office
  • Epic electronic health record system
  • Knowledgeable in medical terminology
  • Skilled in training new employees on company protocols
  • Medical office administration
  • Patient-focused care
  • Patient management
  • Wound care management
  • Vital signs and examinations
  • Patient triage
  • Sterilization techniques
  • Vital signs monitoring
  • Maintaining confidentiality
  • Check-in coordination
  • Patient-handling equipment
  • Customer service
  • Venipuncture and phlebotomy

Certification

  • Certified Clinical Medical Assistant, 08/19
  • Phlebotomy and EKG Technician Certifications, 07/19
  • Essential Life Support (CPR and AED) Provider – American Heart Association

Timeline

Medical Assistant

Fastmed Urgent Care
09.2021 - Current

Sales Associate

Walmart
11.2014 - 07.2022

Bachelor of Science - Healthcare Administration

Purdue University Global

Clinical Medical Assistant Courses -

Cumberland Medical Institute

Associate of Applied Science - Interdisciplinary Studies

Chattahoochee Technical College

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Dorcas Johnson