Dorcas Mensah
Avon,CT
Summary
Human Resources Strategist with 20+ years' expertise in all facets of functional HR, talent management, learning and development, organizational management, leadership, information systems and business development to support HR operations in unionized environments. Instrumental in streamlining and improving processes, enhancing productivity, and implementing Human Resources solutions. Expertise in Human Resources Management, including recruitment, staffing, training and development, safety and budgeting/financial analysis. Expert presenter, negotiator, and businessperson; able to forge solid relationships with partners and build consensus across multiple organizational levels. Technical proficiency in MS Office Suite, ANSOS, and Kronos.
Overview
16
16
years of professional experience
Work History
Human Resources Administrator
New York City Department of Health & Mental Hygiene
01.2020 - Current
- Enhanced employee relations by implementing effective communication strategies and conflict resolution techniques.
- Streamlined HR processes for increased efficiency by automating manual tasks and introducing new software tools.
- Improved organizational culture by developing and executing various team-building initiatives and employee engagement activities.
- Ensured legal compliance in all HR practices by staying current with relevant employment laws and regulations, as well as conducting regular policy reviews.
- Managed approximately 30+ employees, successfully providing mentorship and guidance which resulted in 10% higher staff retention than targets
Human Resources Consultant
Focal Consulting Group
01.2018 - 01.2020
- Serve as an influential leader who demonstrated strategic thinking abilities to provide human capital planning and HR support to 30 clients with 250 to 600 employees in the hospital or hospitality industries
- Partner with business leaders to design and deliver targeted solutions, including strategic planning, visioning, change management, and team building.
- Provide ongoing support on HR-related matters including talent acquisition, compensation, payroll, and employee relations
- Collaborated with union organizers and the union to design, edit, and launch the union handbook while representing the employer's interests.
Senior Human Resources Manager
Waldorf Astoria Hotel
01.2010 - 01.2017
- Provided expertise in HR project oversight, training, compensation, and employee/labor relations to support employee management and business operations for a hotel with 400+ unionized employees
- Designed, built, and refined existing HR processes to ensure optimal and efficient practices
- Streamlined recruitment processes for improved efficiency in hiring top talent.
- Utilized current recruiting tools and collaborated with hiring managers to design job descriptions for publication
Community Habilitation Specialist (Case Manager)
The New York Foundling
01.2008 - 01.2010
- Collaborated with leadership to develop strategy, plans, programs, procedures, systems and metrics to align with company goals for all aspects of employee relations, business operations, and professional development.
- Completed payroll processing monthly for 125+ employees
- Utilized current recruiting tools and collaborated with hiring managers to design job descriptions for publish
- Ensured HR compliance across all business programs and initiatives.
Education
Bachelor of Arts - Human Resources Management
Herbert H. Lehman College
The Bronx, NY05.1997
Skills
- Benefits oversight
- Policy and procedure development
- Employee Relations
- Payroll Administration
- Policy Management
- Human Resource Management
- Performance Management
- New Employee Training
- Recruitment and selection
Websites
Timeline
Human Resources Administrator
New York City Department of Health & Mental Hygiene
01.2020 - Current
Human Resources Consultant
Focal Consulting Group
01.2018 - 01.2020
Senior Human Resources Manager
Waldorf Astoria Hotel
01.2010 - 01.2017
Community Habilitation Specialist (Case Manager)
The New York Foundling
01.2008 - 01.2010
Bachelor of Arts - Human Resources Management
Herbert H. Lehman College
Similar Profiles
Ingrid Jackson-NeddIngrid Jackson-Nedd
Community Coordinator at New York City Department of Health and Mental HygieneCommunity Coordinator at New York City Department of Health and Mental Hygiene
Timothy SnuggsTimothy Snuggs
Laboratory Technician at New York City Department of Health and Mental HygieneLaboratory Technician at New York City Department of Health and Mental Hygiene
LORINA FRASERLORINA FRASER
Assistant Director, Administration at New York City Department of Health and Mental Hygiene-NYC Early Intervention ProgramAssistant Director, Administration at New York City Department of Health and Mental Hygiene-NYC Early Intervention Program