DORCAS MUZINGU
HALTHOM CITY,Texas
Summary
Results-driven professional with experience as a Phone Repair Technician at FedEx, adept in hardware diagnostics and network troubleshooting. Enhanced repair efficiency through effective time management and quality control. Proven ability to foster teamwork and improve processes, ensuring optimal device performance and customer satisfaction.
Knowledgeable [Desired Position] with proven ability to organize and manage inventory in fast-paced environments. Demonstrated success in maintaining accurate stock levels and ensuring timely stowage. Proven track record of efficiency and attention to detail in daily operations and teamwork.
Experienced with inventory auditing, demand forecasting, and stock control systems. Utilizes precise organizational skills to ensure accurate and efficient inventory management. Track record of reducing discrepancies and improving operational efficiency.
Overview
4
4
years of professional experience
Work History
Phone Repair Technician
FedEx
Fort Worth, TX
01.2024 - 08.2024
- Maintained detailed records of all completed repairs, helping identify patterns in device malfunctions over time.
- Maintained a well-organized workspace, ensuring all tools and parts were readily available for efficient repairs.
- Assisted customers with setting up newly repaired devices, ensuring proper functionality before leaving the store.
- Conducted thorough quality control checks after each repair to guarantee optimal performance of devices.
- Installed and configured new devices and system components.
- Coordinated installation of new users and relocations of existing users.
- Researched and recommended network and data communications hardware and software.
- Streamlined repair processes by implementing effective time-management strategies and prioritizing tasks as needed.
Inventory Specialist
UPS Freight
DFW TX
01.2023 - 02.2024
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Implemented barcode scanning technology within the warehouse, speeding up item retrieval times during order fulfillment processes significantly.
- Assisted in development of inventory forecasting model, improving accuracy of stock ordering.
Stow Associate
Amazon
Coppell, TX
03.2020 - 09.2023
- Expedited customer orders by swiftly locating and retrieving stored items from their respective locations within the warehouse.
- Ensured timely order fulfillment with effective stowage of items in designated storage locations.
- Contributed to a positive work atmosphere, fostering strong relationships among team members through open communication and collaboration.
- Enhanced productivity by accurately scanning and tracking incoming inventory using barcode scanners.
- Improved warehouse organization by implementing efficient stowing strategies and maintaining clear walkways.
- Supported warehouse operations by participating in cross-functional tasks such as receiving shipments, unloading trucks, and preparing outgoing orders for delivery.
Education
High School Diploma -
ISP\GOMBE
AFRICAN\CONGO09-2015
Skills
- Order picking
- Stocking
- Materials handling
- Packaging and labeling
- Cycle counting
- Pallet jack operation
- Inventory control
- Inventory organization
- Shipping and receiving
- Inventory tracking
- Order fulfillment
- Cycle counts
- Screen replacement
- Network troubleshooting
- Software diagnostics
- Hardware diagnostics
- Microsoldering techniques
Languages
English
French
Timeline
Phone Repair Technician
FedEx
01.2024 - 08.2024
Inventory Specialist
UPS Freight
01.2023 - 02.2024
Stow Associate
Amazon
03.2020 - 09.2023
High School Diploma -
ISP\GOMBE