DORCAS ONYEAGHALA
Saint Paul,MN
Summary
Finance professional with extensive experience at Ecolab, specializing in stakeholder engagement and analytics consulting. Achieved 80% recovery from delinquent accounts and improved month-end reporting accuracy. Skilled in Microsoft Office Suite, utilizing creative storytelling to develop impactful solutions and strengthen client relationships.
Overview
9
9
years of professional experience
Work History
Associate Finance Admin
Ecolab
St. Paul, MN
07.2022 - Current
- Enhanced month-end reporting accuracy by securing approval for unapproved invoices in Legal Tracker.
- Achieved recovery of 80% from delinquent accounts, minimizing potential write-offs.
- Facilitated efficient onboarding for new hires and contractors regarding IT and workspace needs.
- Coordinated comprehensive travel logistics, ensuring seamless domestic and international itineraries.
Client Relationship Consultant
U.S. Bank
St. Paul, MN
04.2021 - 07.2022
- Utilized analytics to consult customers, building relationships and providing solutions for complex challenges.
- Collaborated with key stakeholders to educate customers on financial products and associated trade-offs.
- Managed loan origination and closing processes, aligning firm priorities with client requirements.
- Conducted workshops to enhance internal processes and communication effectiveness.
Credit Analyst
3M
Maplewood, MN
03.2019 - 04.2021
- Designed and executed strategies to avert high-risk accounts from progressing into delinquency or collections.
- Collaborated with sales teams to evaluate customer financial health and strategies.
- Identified significant issues within client accounts, bridging payment gaps to lower delinquencies by 30%.
- Eliminated errors in past-due accounts through reconciliation, achieving a 70% reduction in outstanding amounts.
CIR Analyst
3M
Maplewood, MN
03.2020 - 01.2021
- Reduced account delinquency by investigating disputed cases, balancing business objectives with customer solutions.
- Identified trends and issues to support projects that optimize dispute inflow.
- Reconciled open items on customer accounts, focusing on credits and unapplied payments.
- Analyzed consumer needs to offer appealing products and services for larger markets.
Provider Service Analyst
Cigna
St. Paul, MN
09.2018 - 01.2019
- Supported cross-functional project teams by furnishing resources and addressing client needs.
- Engaged with colleagues on initiatives to strengthen client relationships through effective communication.
- Facilitated negotiations between employees to clarify expectations and resolve conflicts impacting performance.
- Analyzed service performance metrics to propose targeted process enhancements.
Client Services Coordinator
Ameriprise Financial Services LLC
01.2017 - 01.2018
- Ensured data accuracy by maintaining comprehensive client account records.
- Supported operations by managing over 30 daily incoming calls, emails, and faxes.
- Coordinated appointment scheduling and calendar management for financial advisors.
- Delivered timely solutions through in-depth understanding of customer challenges.
Education
Master of Science (MS) - Management
Saint Mary's University
St. Paul, MN01.2020
Bachelor of Science (BS) - Financial Economics
St. Catherine University
St. Paul, MN 01.2016
Skills
- Marketing strategy and campaign management
- Internal and external communications
- Stakeholder engagement
- Budget management and expense tracking
- Solution development and integration
- Creative storytelling and data visualization
- Strategic direction and analytics consulting
- Relationship building and stakeholder relations
- Microsoft Office Suite proficiency (PowerPoint, Word, Excel, Outlook)
- Salesforce and SAP expertise
Timeline
Associate Finance Admin
Ecolab
07.2022 - Current
Client Relationship Consultant
U.S. Bank
04.2021 - 07.2022
CIR Analyst
3M
03.2020 - 01.2021
Credit Analyst
3M
03.2019 - 04.2021
Provider Service Analyst
Cigna
09.2018 - 01.2019
Client Services Coordinator
Ameriprise Financial Services LLC
01.2017 - 01.2018
Master of Science (MS) - Management
Saint Mary's University
Bachelor of Science (BS) - Financial Economics
St. Catherine University
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