Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dorcas Umulisa

Louisville,KY

Summary

Dynamic and results-driven professional with hands-on experience at Amazon as a Returns Processor, specializing in problem-solving and quality assurance. Proven ability to enhance workflow efficiency, adapt to changing priorities, and foster strong team collaboration. Fluent in English and Ikinyarwanda, with a demonstrated ability to support and communicate effectively with diverse teams. Skilled in order picking, packing, and cross-departmental operations in high-paced warehouse environments.

Overview

4
4
years of professional experience

Work History

Returns Processor

Amazon
Shepherdsville, Kentucky
03.2022 - Current
  • I started at Amazon as a returns processor
  • After I was eligible, I learned different areas of customer return processing, such as sort and water spider.
  • I also got to learn about other departments in Amazon SDF6, such as the inbound dock, as an unloader and a little bit about the Process Guide (PG) work on the inbound dock.
  • I moved to the quality department where I have also learned the process guide role
  • I am also trained in the problem-solving department, where I learned how to deep dive into Amazon's system to track returns or add items to the system.
  • I also earned my peer communicator vest at Amazon because I speak multiple languages (the languages I am fluent in are listed under languages).

Picking And Packing

Ceva
New Albany, Indiana
01.2022 - 03.2022
  • Picked and packed customer orders accurately and efficiently in a fast-paced warehouse.
  • Provided support and guidance to colleagues to maintain a collaborative and productive work environment.
  • Operated warehouse equipment and machinery according to safety guidelines.
  • Demonstrated strong problem-solving skills by resolving operational issues quickly and effectively.
  • Collaborated with team members to analyze workflow processes and suggest improvements for efficiency and accuracy.

Education

I'm Still In School

Western Wyoming
Rock Springs, WY
07.2025

High Diploma -

Westbury High School
Houston, TX
06.2020

Skills

  • Skills
  • Problem solving
  • Interpersonal communication
  • Active listening
  • Adaptivity
  • Fast learner
  • Order picking
  • leaning ambassador
  • trailer dock and release
  • picking and packing
  • check pack
  • Teamwork
  • Quality assurance

Languages

English and ikinyarwanda

Timeline

Returns Processor

Amazon
03.2022 - Current

Picking And Packing

Ceva
01.2022 - 03.2022

I'm Still In School

Western Wyoming

High Diploma -

Westbury High School

Similar Profiles

CREATE PROFILE
Dorcas Umulisa