Doreen Berrios
Orlando
Summary
Dedicated and experienced server/bartender skilled in team collaboration, effective communication, and multitasking in high-volume environments. Expertise in beverage preparation and customer relationship management, focused on enhancing guest experiences and driving sales.
Overview
2
2
Certifications
19
19
years of professional experience
Work History
Server/Bartender
Miller's Ale House
Orlando
08.2024 - Current
- Delivered exceptional customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed customer orders using point-of-sale system effectively.
- Assisted in training new servers on restaurant procedures and service standards.
- Handled customer inquiries and resolved issues promptly and professionally.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Stayed informed about daily specials, new menu items, promotions.
- Addressed complaints to kitchen staff and served replacement items.
- Prepared drinks according to standard recipes.
- Explained menu items, describing ingredients and cooking methods upon request.
- Filled condiments and napkin containers during slack periods.
- Set up tables in between patrons to reduce wait times.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Prepared and served a variety of alcoholic and non-alcoholic beverages.
- Maintained cleanliness and organization of the bar area.
- Assisted customers with drink selections and provided recommendations.
- Managed cash register and processed customer payments efficiently.
- Followed health and safety regulations while handling food and drinks.
- Engaged with customers to create a welcoming atmosphere at the bar.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Provided drink suggestions to customers based on their preferences.
- Effectively multitasked within fast-paced environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Upsold menu items to enhance guest experience and increase sales.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Server/Bartender
Miller's Ale House
Ocala
03.2019 - 08.2024
Server/Bartender
Miller's Ale House
Ocala
03.2019 - 08.2024
- Delivered exceptional customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed customer orders using point-of-sale system effectively.
- Assisted in training new servers on restaurant procedures and service standards.
- Handled customer inquiries and resolved issues promptly and professionally.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Stayed informed about daily specials, new menu items, promotions.
- Addressed complaints to kitchen staff and served replacement items.
- Prepared drinks according to standard recipes.
- Explained menu items, describing ingredients and cooking methods upon request.
- Filled condiments and napkin containers during slack periods.
- Set up tables in between patrons to reduce wait times.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Prepared and served a variety of alcoholic and non-alcoholic beverages.
- Maintained cleanliness and organization of the bar area.
- Assisted customers with drink selections and provided recommendations.
- Managed cash register and processed customer payments efficiently.
- Followed health and safety regulations while handling food and drinks.
- Engaged with customers to create a welcoming atmosphere at the bar.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Provided drink suggestions to customers based on their preferences.
- Effectively multitasked within fast-paced environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Upsold menu items to enhance guest experience and increase sales.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Server/Bartender
Miller's Ale House
Miami
07.2017 - 03.2019
- Delivered exceptional customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed customer orders using point-of-sale system effectively.
- Assisted in training new servers on restaurant procedures and service standards.
- Handled customer inquiries and resolved issues promptly and professionally.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Stayed informed about daily specials, new menu items, promotions.
- Addressed complaints to kitchen staff and served replacement items.
- Prepared drinks according to standard recipes.
- Explained menu items, describing ingredients and cooking methods upon request.
- Filled condiments and napkin containers during slack periods.
- Set up tables in between patrons to reduce wait times.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Prepared and served a variety of alcoholic and non-alcoholic beverages.
- Maintained cleanliness and organization of the bar area.
- Assisted customers with drink selections and provided recommendations.
- Managed cash register and processed customer payments efficiently.
- Followed health and safety regulations while handling food and drinks.
- Engaged with customers to create a welcoming atmosphere at the bar.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Provided drink suggestions to customers based on their preferences.
- Effectively multitasked within fast-paced environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Upsold menu items to enhance guest experience and increase sales.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Server/Bartender
TGI Fridays
Miami
09.2007 - 07.2017
- Delivered exceptional customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed customer orders using point-of-sale system effectively.
- Assisted in training new servers on restaurant procedures and service standards.
- Handled customer inquiries and resolved issues promptly and professionally.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Stayed informed about daily specials, new menu items, promotions.
- Addressed complaints to kitchen staff and served replacement items.
- Prepared drinks according to standard recipes.
- Explained menu items, describing ingredients and cooking methods upon request.
- Filled condiments and napkin containers during slack periods.
- Set up tables in between patrons to reduce wait times.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Prepared and served a variety of alcoholic and non-alcoholic beverages.
- Maintained cleanliness and organization of the bar area.
- Assisted customers with drink selections and provided recommendations.
- Managed cash register and processed customer payments efficiently.
- Followed health and safety regulations while handling food and drinks.
- Engaged with customers to create a welcoming atmosphere at the bar.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Provided drink suggestions to customers based on their preferences.
- Effectively multitasked within fast-paced environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Upsold menu items to enhance guest experience and increase sales.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Education
GED -
Marion Technical College
Ocala, FL05-2006
Skills
- Customer service
- Point of sale management
- Beverage preparation
- Menu presentation
- Health safety compliance
- Customer relationship management
- Food safety compliance
- Order accuracy
- Team collaboration
- Time management
- Upselling techniques
- Conflict resolution
- Effective communication
- Work ethic
- Cash handling
- Multitasking abilities
- Table bussing
- Table setting
- Suggestive selling
- Positive guest interactions
- Responsible beverage service
- Menu memorization
- Service prioritization
- Food running
- Dining customer service
- Allergy awareness
- Professional appearance
- Guest engagement
- Exceptional customer service
- Guest seating
- POS operation
- Team member support
- Calm demeanor
- Supply restocking
- Liquor, wine, and food service
- Cleanliness standards
- Dietary restrictions knowledge
- Server training
- Hospitality service expertise
- Hostess support
Languages
English
Full Professional
Spanish
Professional
Certification
FOOD SAFETY HANDLING
References
References available upon request.
Timeline
Server/Bartender
Miller's Ale House
08.2024 - Current
Server/Bartender
Miller's Ale House
03.2019 - 08.2024
Server/Bartender
Miller's Ale House
03.2019 - 08.2024
Server/Bartender
Miller's Ale House
07.2017 - 03.2019
Server/Bartender
TGI Fridays
09.2007 - 07.2017
GED -
Marion Technical College