Doreen Daley
St. Augustine,FL
Summary
Driven Senior Consultant with 20+ years' experience with CSG Software. Adept in collaborative problem solving, risk management and creative solutions. Passionate about bringing changes in businesses. Proficient in conducting primary and secondary research.
Overview
24
24
years of professional experience
1
1
Certificate
Work History
Senior Consultant
CSG
11.2021 - 03.2024
- Enhanced system performance by identifying and resolving technical issues through troubleshooting and root cause analysis.
- Designed and implemented data migration strategies, ensuring seamless transition between systems with minimal disruption to business operations.
- Trained end-users on new systems, fostering a smooth adoption process and empowering users to maximize potential of new technologies.
- Evaluated emerging technologies for potential implementation in clients'' businesses, staying current with industry trends and best practices for optimal recommendations.
- Managed multiple projects simultaneously while prioritizing deadlines effectively under pressure through meticulous organization skills and time management.
- Contributed to continuous improvement of internal processes by sharing insights, suggestions, and lessons learned from past experiences with peers and management.
- Maintained authoritative knowledge through continued education and ongoing training.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
IS Manager
Comcast
06.2000 - 10.2021
- Managed development of custom software applications for improved business functionality.
- Improved overall efficiency by implementing advanced information systems strategies and solutions.
- Streamlined business processes through comprehensive analysis and innovative technology implementation.
- Collaborated with cross-functional teams to identify system requirements and develop tailored solutions.
- Established best practices in information systems management, elevating organizational performance.
- Evaluated emerging technologies to determine potential impact on business operations and overall strategy.
- Developed training programs for staff to enhance their understanding of new technologies and systems integration.
- Spearheaded migration of legacy systems to modern platforms, minimizing downtime and maximizing productivity.
- Conducted regular system audits to ensure compliance with relevant industry regulations and standards.
- Championed process improvements through adoption of automation tools and methodologies.
- Facilitated communication between teams and stakeholders, fostering collaboration on technology initiatives across organization.
- Mentored junior staff members, promoting professional growth within department while contributing to succession planning efforts.
- Collaborated with key personnel to verify data integrity and compliance with related regulatory guidelines and legal requirements.
- Led development of internal education curricula for new employees, designing instructional programs to rapidly onboard information systems users.
- Oversaw development and implementation of improvements to support and network operations.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
Education
High School Diploma -
Alliance High School
Alliance, OHSkills
- Software Management
- Data Analytics
- Employee Supervision
- Teamwork mindset
- Software Implementation
- Business Development
- Staff Management
- Configuration Management
- Problem-Solving
- MySQL
- User Support
- MS Office
Timeline
Senior Consultant
CSG
11.2021 - 03.2024
IS Manager
Comcast
06.2000 - 10.2021
High School Diploma -
Alliance High School
- CSG Software Configuration - 20+ years
- SQL Training - 15+ years
- Leadership and Development - 15+ years
- Microsoft Products - 20+ years
Certification
- CSG Software Configuration - 20+ years
- SQL Training - 15+ years
- Leadership and Development - 15+ years
- Microsoft Products - 20+ years
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