Doreen Eddy
Midland,GA
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented IT Support Specialist with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Astute IT Support Specialist with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
Overview
28
28
years of professional experience
1
1
Certification
Work History
IT Technical Support Specialist
CMIT Solutions Of Columbus
2019.01 - Current
- Configured hardware and granted system permissions to new employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Used ticketing systems to manage and process support actions and requests.
- Researched product and issue resolution tactics to address customer concerns.
- Monitored systems in operation and quickly troubleshot errors.
- Maintained servers and systems for over 750 clients to keep networks fully operational during peak periods.
Owner/Operator
Cyber Exchange
1996.06 - 2018.12
- Managed day-to-day business operations for retail computer store for over 22 years.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Designed computer systems to meet needs of customers.
- Diagnosed, repaired and optimized computers for businesses and individuals.
- Interacted well with customers to build connections and nurture relationships.
Education
High School Diploma -
Giles County High School
Pulaski, TN06.1983
Skills
- HIPAA Certified
- MS Office Proficiency
- Customer Service Expertise
- Component Replacements
- Windows 10/11
- Collaborative Team Player
- Configuring Devices
- Technical Issues Analysis
- Computer System Maintenance
- Responding to Technical Questions
Certification
- Certified CompTIA A+
Timeline
IT Technical Support Specialist
CMIT Solutions Of Columbus
2019.01 - Current
Owner/Operator
Cyber Exchange
1996.06 - 2018.12
High School Diploma -
Giles County High School
- Certified CompTIA A+
Similar Profiles
Stephen DumireStephen Dumire
Information Systems Technician at CMIT SolutionsInformation Systems Technician at CMIT Solutions
Robert KennardRobert Kennard
Customer Service, Tech Support at CMIT SolutionsCustomer Service, Tech Support at CMIT Solutions
Pierre IngramPierre Ingram
Level 1 Technician at CMIT Solutions of Best Southwest Dallas CountyLevel 1 Technician at CMIT Solutions of Best Southwest Dallas County