DOREEN HAWKINS

• Work in various schools with different grades.
• Follow lesson plans provided by the regular Teacher to create a cohesive and consistent learning experience for students
• Manage the classroom effectively to encourage student participation, minimize distractions and maintain a positive learning environment
• Adapt teaching methods to fit the needs of each individual student
• Supervise students in and out of the classroom, including in the halls, on the playground and in the cafeteria
• Provide in-class and at-home assignments based on the available lesson plan
• For long-term substitutes: develop lesson plans and assignments consistent with the regular teacher's past lesson plans

• Conduct skill acquisition and behavior reduction assessments under the

supervision of the Behavior Analyst and ABA Interns.

• Assist in the development of individual treatment plans.
• Provide initial and ongoing staff education and training on client behavioral and

skill acquisition protocols.

• Provide positive and constructive feedback to staff regarding clinical and

professional skills on a regular basis.

• Facilitate communication and collaboration between all members of the client’s

team including staff, Behavior Analysts, parents, and outside health professionals.

• Facilitate day-to-day operations of the team by ensuring that all necessary

paperwork, materials, scheduling, and documentation are up to date.

• Update & maintain data collection systems & disseminate information to team.
• Provide direct client care in 1:1 and group settings utilizing a combination of

intensive teaching and natural environment training arrangements.

• Follow the prescribed behavioral skill acquisition and behavior reduction protocols.
• Follow and record data for prescribed toilet training protocols.
• Collect, record, and summarize data on observable client behavior.
• Conduct parent and caregiver training in line with client’s individualized treatment

and behavior reduction protocols.
Effectively communicate with parents and caregivers regarding client progress asinstructed by the Board Certified Behavior Analyst.

• Maintain client confidentiality.
• Utilize safe and appropriate handing and guidance procedures when working

with working with clients.

• Maintain a clean, safe, and organized work and therapy environment.
• Collaborate with treatment team including client, parents and caregivers, outside

professionals, Lead Behavioral Technician, ABA Interns, and co-workers.

• Maintain and acquire technical knowledge by attending required trainings.

• Conducted employee training and development activities for direct care staff via formal training sessions and informal mentoring and role modeling.
• Tracked resident behaviors and daily activities using EVV SYSTEM.
• Communicated with patients with compassion while keeping medical information private.
• Explained policies, procedures and services to patients.
• Collaborated with multi-disciplinary staff to improve overall patient care and response times.
• Maintained records management system to process personnel information and produce reports.
• Directed, supervised and evaluated medical, clerical or maintenance personnel.
• Developed medical programs that promoted community health and research.
• Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
• Submitted claims to insurance companies.
• Built strategic business partnerships by cultivating relationships with employees and experts.
• Drove company vision with collaborative employee engagement techniques and strategic leadership.

• Monitored reports to identify claims issues and worked with adjusters to resolve problems.
• Determined liability, compensability and benefits due on each claim.
• Supported efficient handling of complex claims and followed up on open, denied or suspended claims to complete required line items.
• Tracked and reported on patterns of claims and repeat offenders to help eliminate system abuse.
• Documented specific claims by completing and recording forms, reports and logs.
• Resolved claims by approving or denying documentation, calculating benefits due and determining compensation settlement.
• Established proof of loss by studying documentation and assembling additional information from outside sources.
• Planned and conducted investigations of claims to confirm coverage and compensability.
• Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.

• Completed initial assessments of patients and family to determine and address individual home care needs.
• Conducted regular re-evaluations to address changes in needs and conditions, and introduced revisions to care plans.
• Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
• Participated in on-call rotations and delivered after-hours care.
• Collaborated with health groups to plan or implement programs designed to improve overall health of communities.
• Referred patients to specialized health resources or community agencies to furnish additional assistance.
• Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.

• Manage the day to day operations of all programs.
• Manage, hire, train and schedule staff.
• Responsible for the financial performance of individual programs; complete purchasing of program supplies; and review and submit billing compliance documentation.
• Maintain and foster relations with individuals receiving services, families and guardians; implement individual’s satisfaction enhancement plans as appropriate.
• Implement program incident management protocols; ensure timely incident reporting and implementation of corrective action.
• Maintain program compliance with Network and regulatory standards.
• Provide leadership including direct supervision of home managers and direct support professionals.
• Implement Network employee practices; implement program safety and workers’ compensation programs; recommend and assist with involuntary terminations and written warnings; provide employee orientation and training.
• Managed program operations and provided strategic leadership for all workers.
• Oversaw daily operations of Consumers program functions.
• Developed and monitored budgets for programming .
• Planned and conducted staff meetings to brainstorm new ideas and deliver program and milestone updates.
• Managed waiver residency program operations while providing leadership to 18 residents and 32 staffing.

• Manage the day to day operations of all programs.
• Manage, hire, train and schedule staff.
• Responsible for the financial performance of individual programs; complete purchasing of program supplies; and review and submit billing compliance documentation.
• Maintain and foster relations with individuals receiving services, families and guardians; implement individual’s satisfaction enhancement plans as appropriate.
• Implement program incident management protocols; ensure timely incident reporting and implementation of corrective action.
• Maintain program compliance with Network and regulatory standards.
• Provide leadership including direct supervision of home managers and direct support professionals.
• Implement Network employee practices; implement program safety and workers’ compensation programs; recommend and assist with involuntary terminations and written warnings; provide employee orientation and training.
• Schedules.
• Meeting,appointments.
• Handle behaviors of all kind.
• Managed program operations and provided strategic leadership for all workers.
• Oversaw daily operations of Consumers program functions.

• Promoted mental strength, physical improvements and self-esteem through wide range of activities.
• Assessed individual resident capabilities to develop relevant and helpful programs.
• Implemented comprehensive activity program to correspond with needs and interests of participants.
• Monitored progress of participants to track measurable data for plan of care goals.
• Researched ideas for programs and activities, utilizing participants' suggestions and feedback to align with delivery objectives.
• Engaged clients in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
• Coordinated and arranged decorations, equipment and food service to facilitate various entertaining activities.
• Observed participants for signs of physical distress and stopped activity to administer care.
• Enforced discipline and policies to protect safety of recreational activity participants.
• Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
• Established, identified and assessed event goals and intended outcomes.

• Documented current client information to update supervising , including vital signs, behaviors and eating habits.
• Worked with multidisciplinary healthcare team to provide comprehensive mental healthcare to clients with intellectual disabilities.
• Prevented clients injuries by providing necessary restraints and appropriate supports.
• Enhanced patient wellbeing by supporting participation in recreational activities.
• Supported and encouraged psychiatric clients to promote health and wellness.
• Transported clients to doctor's appointments and other related errands.
• Supervised medication administration, personal hygiene and other activities of daily living.
• Documented client progress in charts and logbooks.
• Monitored and reported clients' progress.
• Improved client outlook and daily living through compassionate care.
• Maintained clean and well-organized environment to promote client happiness and safety.
• Facilitated best care by developing strong and trusting rapport with patient.
• Planned and prepared nutritious meals and snacks to meet special client diets such as as diabetic, low sodium and high protein.
• Checked mail, shopped for groceries and handled bill payments.

• Created work schedules to provide quality service to customers as well as maintain employee satisfaction.
• Trained employees in proper operational procedures and shared company policies and regulations.
• Performed site evaluations, customer surveys and team audits.
• Created comprehensive progress reports on all programs to show progress.
• Managed program operations and provided strategic leadership for all workers.
• Oversaw completion of productivity goals and educated employees on established company processes.
• Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
• Helped clients maintain daily living standards by assisting with personal hygiene needs.
• Monitored vital signs and medication use, documenting variances and concerning responses.
• Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
• Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
• Assisted with meal planning to meet nutritional plans.
• Ambulated individuals with safe and effective strategies around home, public and medical locations.
• Planned and prepared nutritious meals and snacks to meet special client diets such as as diabetic, low sodium and high protein.
• Improved patient outlook and daily living through compassionate care.
• Monitored and reported clients' progress.
• Supervised medication administration, personal hygiene and other activities of daily living.
• Monitored client's well-being, safety and comfort under direction of physician.
• Administered necessary medications as directed by care plan.
• Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
• Helped clients with personal needs from exercise to bathing and personal grooming.
• Devised and maintained office systems to efficiently deal with paper flow.

• Prevented patient injuries by providing necessary restraints and appropriate supports.
• Enhanced patient wellbeing by supporting participation in recreational activities.
• Supported and encouraged psychiatric patients to promote health and wellness.
• Documented current patient information to update supervisor including vital signs, behaviors and eating habits.
• Fostered independence in disabled individuals while closely monitoring safety at all times.
• Supervised medication administration, personal hygiene and other activities of daily living.
• Improved patient outlook and daily living through compassionate care.
• Transported clients to doctor's appointments and other related errands.
• Maintained clean and well-organized environment to promote client happiness and safety.
• Follow ISP&BSP
• Completed staff schedules
• Training in the homes on clients
• ONCALL
• Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
• Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.

• Improved patient outlook and daily living through compassionate care.
• Monitored and reported clients' progress.
• Fostered independence in disabled individuals while closely monitoring safety at all times.
• Transported clients to doctor's appointments and other related errands.
• Administered necessary medications as directed by care plan.
• Supervised medication administration, personal hygiene and other activities of daily living.
• Community outings
• Follow Goals
• Monitor behaviors
• Room checks daily

• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
• Reviewed account and service histories to identify trends and issues.
• Educated customers on special pricing opportunities and company offerings.
• Documented conversations with customers to track requests, problems and solutions.
• Worked closely with front-end staff to assist customers and maintain satisfaction levels.
• Trained new team members in cash register operation, stock procedures and customer service.
• Inspected items for damage and obtained replacements for customers.
• Scanned customer purchases, supporting transactions to streamline sales process.
• Processed all sales transactions accurately and promptly to prevent long customer wait times.
• Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
• Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
• Resolved issues with cash registers, card scanners and printers.
• Oversaw addressing of customer requests for friendly, knowledgeable service and support.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

• Reviewed account and service histories to identify trends and issues.
• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
• Educated customers on special pricing opportunities and company offerings.
• Met and exceeded productivity targets by handling every interaction with top-notch customer service.
• Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
• Answered 20+ inbound calls per day and directed to designated individuals or departments.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
• Excelled in exceeding daily credit card application goals.
• Assisted with training new cashiers and customer service team members to increase speed of onboarding.
• Cleaned and stocked front end areas, including register changing tapes and ribbons.
• Assisted with purchases, locating items and signing up for rewards programs.
• Greeted customers promptly and responded to questions.
• Helped customers find specific products, answered questions and offered product advice.
• Prepared special orders for shipment.
• Monitored exits for security issues.
• Managed cashier shifts and breaks.
• Maintained work area in clean and neat manner.