Doreen Karigirwa
South Portland,ME
Summary
Results-driven Human Resources professional and former Country HR Leader with over 10 years of progressive experience spanning healthcare, behavioral health, child safety services, and international banking. Proven expertise in recruitment, talent development, compliance, performance management, and organizational leadership. Strong background in financial services with demonstrated success in portfolio growth, risk management, and executive-level HR strategy. Adept at aligning people strategies with business objectives while ensuring regulatory compliance and operational excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
HR Specialist
Maine Community Homecare
04.2024 - Current
- Lead recruitment, onboarding, and training initiatives.
- Ensure HR compliance with federal and state regulations.
- Administer compensation and benefits programs.
- Provide business and operational HR support to leadership.
- Support employee engagement and workforce development strategies.
Specialist Trainee
Department of Child Safety
12.2023 - 03.2024
- Assessed child safety and evaluated family risk factors.
- Conducted in-home and out-of-home visits with families and children.
- Prepared and facilitated case plans and case plan staffings.
- Attended court hearings and Foster Care Review Board meetings.
- Communicated children's needs to multidisciplinary care teams.
Behavioral Health Technician (BHT)
Arizona State Hospital
06.2023 - 03.2024
- Ensured health, safety, and well-being of patients.
- Delivered behavioral health services and patient support.
- Facilitated patient services and coordinated care needs.
Case Manager / BHT
Hope Light Recovery Center
02.2023 - 05.2023
- Provided behavioral health services and case management support.
- Coordinated recreational and therapeutic services for patients.
- Ensured client safety and program compliance.
Direct Support Professional
Safe Residential Care
01.2022 - 01.2023
- Managed residential care services for individuals with disabilities.
- Coordinated services with case workers, guardians, and providers.
- Conducted routine wellness checks and medication administration.
Head of Human Resources
ACCESS BANK PLC – RWANDA
03.2018 - 02.2021
- Led national HR strategy aligned with group organizational vision.
- Implemented HR policies and ensured regulatory compliance.
- Oversaw recruitment, performance management, compensation, and career development.
- Served on Management Committee, IT Steering Committee, and International HR Committee.
- Provided HR leadership and advisory support to executive management.
- International Bank operating in ten countries
Account Relationship Manager
ACCESS BANK PLC – RWANDA
10.2015 - 02.2018
- Grew Telecom, Oil & Gas portfolio by 25%.
- Managed a $10M balance sheet portfolio across multinational sectors.
- Maintained non-performing loan ratio below 3%.
- Supervised 5 Account Relationship Officers.
- Executed corporate banking transactions and structured deals.
- International Bank operating in ten countries
Account Relationship Officer
ACCESS BANK PLC – RWANDA
01.2013 - 09.2015
- Conducted credit analysis and loan structuring for commercial clients.
- International Bank operating in ten countries
Customer Care Officer
ACCESS BANK PLC – RWANDA
02.2011 - 12.2012
- Delivered banking services to commercial and retail clients.
- International Bank operating in ten countries
Education
MBA - Human Resources & International Business
Oklahoma Christian University
01-2017
Bachelor’s degree - finance
School of Finance and Banking
01-2012
Skills
- HRIS & Payroll Systems
- Microsoft Office Suite
- Case Management Systems
- Performance Tracking & Reporting
- Compliance Documentation
Accomplishments
Worked on different HR projects, different succession plans, acquired talent staff
Certification
- Human Resource Certification, Human Resource Management, 2022
- ISO Certification (ISO 22301 – Business Continuity Management), International Organization for Standardization
Timeline
HR Specialist
Maine Community Homecare
04.2024 - Current
Specialist Trainee
Department of Child Safety
12.2023 - 03.2024
Behavioral Health Technician (BHT)
Arizona State Hospital
06.2023 - 03.2024
Case Manager / BHT
Hope Light Recovery Center
02.2023 - 05.2023
Direct Support Professional
Safe Residential Care
01.2022 - 01.2023
Head of Human Resources
ACCESS BANK PLC – RWANDA
03.2018 - 02.2021
Account Relationship Manager
ACCESS BANK PLC – RWANDA
10.2015 - 02.2018
Account Relationship Officer
ACCESS BANK PLC – RWANDA
01.2013 - 09.2015
Customer Care Officer
ACCESS BANK PLC – RWANDA
02.2011 - 12.2012
Bachelor’s degree - finance
School of Finance and Banking
MBA - Human Resources & International Business
Oklahoma Christian University
CORE COMPETENCIES
- Recruitment & Talent Acquisition
- Training & Development
- Onboarding & Employee Engagement
- HR Compliance & Policy Implementation
- Compensation & Benefits Administration
- Performance Management
- Succession Planning
- Conflict Resolution
- Behavioral Health Support
- Case Management & Child Safety Assessment
- Credit Analysis & Portfolio Management
- Leadership & Staff Supervision