DOREEN KENDI
Summary
Top-performing professional with substantial experience in banking and finance. Dedicated to establishing long-term relations with customers to demonstrate trust and decrease account closure rates. Adept at understanding customer needs to recommend appropriate banking products.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills self-driven person.
Overview
8
8
years of professional experience
Work History
Personal Banker
Absa Bank Kenya PLC
11.2017 - 12.2022
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
- Followed up with customers to gather feedback and provide additional assistance.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Utilized customer relationship management software to provide accurate and complete customer service.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
Mathematics Teacher Volunteer
Kiamuri Secondary School
05.2016 - 09.2017
- Encouraged critical thinking and problem-solving to help students develop mathematical reasoning.
- Diversified teaching techniques and learning tools help students with differing ability levels and varied learning modalities.
- Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
- Provided meaningful math instruction to improve math skills of children.
- Mentored students on individual basis to help develop math skills.
- Prepared and implemented lesson plans covering required course topics.
- Administered assessments and standardized tests to evaluate student progress.
- Provided additional support for students with special needs and learning disabilities.
- Implemented peer tutoring system to enhance comprehensive understanding of math techniques and increase student test scores.
- Addressed systematic issues with math curriculum by collaborating with colleagues.
- Held regular office hours to assist students struggling with materials.
Finance Intern
Meru County Government
08.2014 - 12.2014
- Maintained accurate, up-to-date financial spreadsheets and databases fore reliable reference.
- Analyzed financial data and presented meaningful insights to senior management.
- Supported organizational account management duties under direct supervision.
- Tracked financial transactions to update balance sheets with accurate, current information.
- Prepared and posted financial journal entries using technically relevant software.
- Researched accounting issues and proposed solutions to avoid repeat occurrences.
- Adhered to budgeting and accounting processes for cohesive records.
- Monitored revenue, risk and capital allocations for financial transparency and balance.
- Produced financial statements and reports to comply with regulations.
- Negotiated and managed financial contracts with vendors and suppliers.
- Developed and maintained database of financial records for clients.
Education
Master of Science - Operation Management
South Dakota State University
Brookings, SD12.2024
Bachelor of Arts - Business Administration Finance Option
Maseno University
Kisumu, Kenya12.2015
Skills
- Management and Leadership skills
- Risk analysis skills
- Problem-solving skills
- Financial Optimization
- Data processing skills
- Customer Satisfaction
- Account Management
- Interpersonal Skills
- Team Interaction
- Verbal and Written Communication
- Financial Strategy Management
- Negotiation Expertise
I am a football fun, Socializing, Attending business Forums
I am a fun of Tottenham Spurs and I watch international games. I also attend the food ball games in school.
I am a member of Multicultural Forum in Brookings involving people from all over the world where we meet twice a month. In addition, I attend the school organized social event where I interact with different kind of people.
I am a football fun, Socializing, Learning new skills
I am a Tottenham Spurs fun and a watch both local and international games. I also attend the school games.
I am a member of multicultural forum in Brookings that bring in different people from allover the world where we meet frequently to support and share new ideas that are essential for both personal and career growth
Additional Information
I am available to work immediately after graduating for my master's degree.
Languages
English
Full Professional
Swahili
Native or Bilingual
Timeline
Personal Banker
Absa Bank Kenya PLC
11.2017 - 12.2022
Mathematics Teacher Volunteer
Kiamuri Secondary School
05.2016 - 09.2017
Finance Intern
Meru County Government
08.2014 - 12.2014
Master of Science - Operation Management
South Dakota State University
Bachelor of Arts - Business Administration Finance Option
Maseno University