Doreen Klose
Rutledge,MN
Summary
Skilled professional recognized for exceptional accuracy, diligence, and timeliness in managing payment disbursement and supplemental functions within fast-paced environments. With 15 years of experience in the gaming industry, expertise encompasses both accounting and financial oversight. A decade of supervisory and management experience complements the ability to work independently and remotely for the past eight years, ensuring seamless operations and adherence to deadlines. Committed to delivering high-quality results while adapting to evolving industry demands.
Overview
25
25
years of professional experience
Work History
Jackpot Ambassador
Grand Casino Hinckley
Hinckley, MN
07.2022 - 04.2026
- Achieved high guest satisfaction through exemplary service delivery. Streamlined slot machine operations and cash handling processes. Executed jackpot paperwork with precision and distributed winnings while adhering to policy and Title 31 regulations.
Office Assistant
Forby Contracting
Hinckley, MN
07.2021 - 07.2022
- Oversaw payroll processing to ensure timely compensation for employees. Managed the arrangement of out-of-state staff testing and training to enhance team capabilities. Directed compliance with state-specific licensure and permitting requirements. Supervised accounts payable operations to maintain financial accuracy.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Property Manager
Side by Side, LLC
Sandstone, MN
07.2020 - 11.2021
- Communicate with tenants regarding property updates, upcoming construction projects, and policy modifications. Address tenant-reported concerns related to their units or neighboring tenants in a timely manner. Prepare and serve eviction notices and other legal documents required for court proceedings, representing the owner in court as needed. Coordinate with repair professionals when necessary. Implement new policy directed by the property owner.
Staff Accountant
Mille Lacs Corporate Ventures
Onamia, MN
07.2013 - 04.2019
- Balanced and maintained corporate business accounts. Completed ACH payments and electronic fund transfers. Documented all deposits, withdrawals, and ACH transactions. Reconciled all accounts on a weekly basis. Communicated daily with business account representatives regarding billing changes and customer updates. Responded to inquiries for researching questionable credit card charges. Created and edited basic spreadsheets. Compiled financial data for reporting purposes. Calculated, processed, and paid state sales tax monthly. Uploaded data into the accounting program. Maintained accuracy in calculating discounts, interest, commissions, proportions, and percentages.
Staff Accountant
Grand Casino Hinckley
Hinckley, MN
05.2013 - 07.2013
- Managed eleven bank accounts with precision. Processed ACH and EFT payments efficiently. Recorded all deposits, withdrawals, and ACH transactions diligently. Reconciled bank accounts on a weekly basis. Communicated daily with bank representatives, credit card companies, and guests. Prepared daily cash reports for the controller and CFO. Created and modified basic spreadsheets. Compiled financial data for accurate reporting. Calculated, processed, and remitted state sales tax monthly. Uploaded financial data into the accounting software. Ordered checks, check registers, and other banking supplies as required. Maintained high accuracy in calculating discounts, interest, commissions, proportions, and percentages.
Revenue Auditor
Grand Casino Hinckley
Hinckley, MN
08.2012 - 05.2013
- Processed daily paperwork for pull tab bingo and table games while assisting with accuracy checks and compliance support. Managed daily coupon and comp counting to help with financial tracking and reconciliation. Compiled exception reports for department managers to address errors found during audits. Conducted audits that verified paperwork accuracy and compliance with casino policies and gaming regulations. Verified tills at main bank carts, cashier windows, and food venues to support inventory control. Checked inventory levels at gift shops and spas to ensure alignment with corporate standards. Followed corporate accounting and gaming standards closely to maintain compliant records. Developed and implemented audit procedures for table games tournaments to support operational integrity. Maintained accuracy in calculating counts and percentages during audits to support financial accuracy.
Accounts Payable Supervisor
Grand Casino Hinckley
Hinckley, MN
11.2003 - 05.2011
- Supported daily accounts payable operations and a team of three. Processed invoices, purchase orders, expense reports, credit memos, and payments accurately and in a timely manner. Assisted in resolving associate and vendor inquiries swiftly. Maintained accurate records and closed accounts payable subledger monthly. Aided in month-end research and reclassification. Processed entertainer tax payments efficiently. Assisted in implementing new accounting systems and trained users. Enhanced operational efficiency through user training and support. Helped recruit and train new staff members. Conducted annual performance reviews for team members. Calculated discounts, interest, commissions, and percentages with precision.
Accounts Payable Clerk
Grand Casino Hinckley
Hinckley, MN
05.2001 - 11.2003
- Assisted in matching invoices with purchase orders and supported tracking of utility accounts using spreadsheets. Compiled reports tailored to departmental needs, aiding in data entry and general ledger bookkeeping. Addressed general inquiries and account-specific questions by accessing financial records. Calculated and prepared weekly payment checks efficiently. Received Associate of the Month award within the first year of employment. Adapted swiftly to new accounting systems and processes during company-wide transitions. Conducted research and managed upgrades for copy and fax machines, leading to significant annual savings. Produced accurate and user-friendly summaries and reports for senior executives, receiving positive feedback. Managed daily processing, verification, and maintenance of invoices from various vendors and suppliers.
Education
Graduate Certificate - Legal Secretary
PINE TECHNICAL COLLEGE
Pine City, MN01.1990
GED -
Pine Technical College
Pine City, MNSkills
- MS Office proficiency
- Customer relationship management
- Team leadership
- In-depth product knowledge
- Research and analysis
- Problem-solving
- Customer service
- Multitasking
Timeline
Jackpot Ambassador
Grand Casino Hinckley
07.2022 - 04.2026
Office Assistant
Forby Contracting
07.2021 - 07.2022
Property Manager
Side by Side, LLC
07.2020 - 11.2021
Staff Accountant
Mille Lacs Corporate Ventures
07.2013 - 04.2019
Staff Accountant
Grand Casino Hinckley
05.2013 - 07.2013
Revenue Auditor
Grand Casino Hinckley
08.2012 - 05.2013
Accounts Payable Supervisor
Grand Casino Hinckley
11.2003 - 05.2011
Accounts Payable Clerk
Grand Casino Hinckley
05.2001 - 11.2003
Graduate Certificate - Legal Secretary
PINE TECHNICAL COLLEGE
GED -
Pine Technical College