Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Edward Delgado

Edward Delgado

Omaha,NE

Summary

Highly motivated and skilled Technical Support/System Engineer with a diverse background in providing comprehensive technical assistance and expertise. Proficient in diagnosing and resolving complex hardware and software issues to ensure seamless operations for clients. Adept at managing systems, networks, and infrastructure to optimize performance and enhance user experience. Known for exceptional problem-solving abilities, strong communication skills, and a customer-centric approach. Seeking to leverage my knowledge and experience to contribute to a dynamic IT team.

Overview

11
11
years of professional experience

Work History

Learning Ambassador

Amazon
Omaha, Nebraska
02.2023 - Current
  • Organized student performance and enrichment activities to facilitate learning.
  • Trainer and adviser to new employees on how to properly use the equipment and
    internal applications in the warehouse to satisfactorily complete the processes.
  • Helped students master learning concepts through one-on-one and small group tutoring.
  • Delivered feedback using positive reinforcement techniques to encourage, motivate and build confidence in students.

Cloud Engineer

Oracle
Buenos Aires , Argentina
04.2019 - 06.2021
  • Designed, reviewed and implemented Hybrid infrastructure solutions and MultiCloud environments for government agencies in Latin America, ensuring compliance with security standards such as FedRAMP
  • Managed Oracle databases for multiple projects, including installation, configuration, and performance tuning.
  • Oversaw database security, implementing access controls and encryption to safeguard sensitive data.
  • Conducted regular database backups and implemented disaster recovery solutions to ensure data availability and integrity.
  • Collaborated with development teams to optimize SQL queries and improve database performance.
  • Provided technical support to end-users and resolved database-related issues in a timely manner.
  • Assisted in the planning and execution of database migrations and upgrades.
  • Measures and monitors progress to ensure that a project is delivered on time, within budget, and meets or exceeds expectations.
  • Planned, implemented and integrated updated system-oriented projects.
  • Management of metrics and logs with Grafana and Prometheus.
  • Evaluated firewalls and monitored threats to establish secure cloud environments.
  • Collaborated with architects and engineers to design networks, systems and storage environments that reflected business needs, security specifications and service level requirements.
  • Assessed organization technology infrastructure and managed cloud migration process.
  • Communicated with clients to understand system requirements.
  • Provided technical guidance for system development and troubleshooting.

Technical Support Specialist

Estudio Furlone y Asociados
Buenos Aires, Argentina
03.2018 - 02.2019
  • Managed a corporate environment on Microsoft Windows infrastructure, including domain trees, AD, SCCM, GPOs, Hyper-V and Exchange
  • Oversaw the implementation of security software such as ESET Protect Enterprise in addition to regular backups with LTO, NAS and other Cloud services to ensure high availability and data protection
  • Collaborated with other IT professionals to troubleshoot and resolve technical issues, ensuring smooth and reliable server operations across 3 locations
  • Software installation, OS upgrades , anti-virus and windows patch updates
  • Headed to configuring laptop/Desktop.
  • Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Monitored service orders to completion and closed service tickets.
  • Used remote login tools to assist clients with technical and product questions.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.

Technical Support Engineer

L3
Caracas, Caracas
08.2012 - 11.2017
  • Managed the installation from scratch of Racks, cabling, UPS, Cisco Switches
  • APs, Routers, Patch Panels, Linux Servers and Windows Server, CCTV and workstations for Family Dollar and Dollar Tree stores.
  • Provided technical assistance and support to end users with RD, Putty, SSH.
  • Use ticketing tools like JIRA and Zendesk
  • Performed diagnostic and troubleshooting tests, identified and resolved issues, and escalated complex issues to senior support staff as needed
  • Maintained and updated technical documentation, created and managed support tickets, and collaborated with cross-functional teams to ensure fast and effective problem resolution.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Asked customers targeted questions to diagnose problems and provided timely solutions.
  • Created technical design solutions for end users, consultants and contractors.

Education

Associate Systems Analyst Certifications AWS Certified Cloud Practitioner -

01.2023

Oracle Cloud Infrastructure Foundations Associate -

01.2023

Microsoft Certified: Azure Fundamentals -

01.2022

GitOps Fundamentals, Argo -

01.2022

GitLab Certified Git Associate -

01.2022

Aviatrix Certified Engineer, Multicloud Network -

01.2022

Architecting with Google Kubernetes Engine: Foundations -

01.2022

Bachelor of Science in Computer Engineering -

Universidad Alejandro De Humboldt
Venezuela
12.2017

Associate System Analyst - Information Technology

IUTV of Venezuela
11.2010

Skills

  • Technical Skills
  • Terraform ( IAC )
  • Docker / Kubernetes
  • Networking
  • Troubleshooting
  • Hardware / Software
  • MultiCloud Management
  • Linux / Microsoft
  • Customer Service
  • Microsoft Office
  • Verbal and Written Communication
  • Customer Relations
  • Team Building
  • Team Player
  • Public Relations
  • LAN/WAN
  • Technical Support
  • IT Management
  • Vendor/Partner Relationships
  • Help Desk Software
  • Hardware and Software Installation
  • Server/Network Configuration
  • Technical Troubleshooting
  • System Troubleshooting
  • Problem-Solving
  • Help Desk Tools
  • Windows Servers
  • Software Updates
  • Firewall Installation
  • Data Recovery
  • Hardware Diagnostics
  • Windows XP/Vista
  • Microsoft Outlook
  • MS Office Proficiency
  • SQL Expert
  • Software Testing and Validation
  • Customer Relationship Management
  • iOS Application Development
  • Proficient in HTML
  • Fluent in Spanish

Languages

English
Professional
Spanish
Native/ Bilingual
Portuguese
Limited

Timeline

Learning Ambassador

Amazon
02.2023 - Current

Cloud Engineer

Oracle
04.2019 - 06.2021

Technical Support Specialist

Estudio Furlone y Asociados
03.2018 - 02.2019

Technical Support Engineer

L3
08.2012 - 11.2017

Associate Systems Analyst Certifications AWS Certified Cloud Practitioner -

Oracle Cloud Infrastructure Foundations Associate -

Microsoft Certified: Azure Fundamentals -

GitOps Fundamentals, Argo -

GitLab Certified Git Associate -

Aviatrix Certified Engineer, Multicloud Network -

Architecting with Google Kubernetes Engine: Foundations -

Bachelor of Science in Computer Engineering -

Universidad Alejandro De Humboldt

Associate System Analyst - Information Technology

IUTV of Venezuela

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Edward Delgado