Elida Castellanos
Worcester,Massachusetts
Summary
As a Learning Ambassador with a proven track record of facilitating effective training programs and promoting a culture of continuous improvement, I have honed my skills in Critical thinking, problem-solving, and team development. My ability to adapt to diverse learning needs and languages has enabled me to support a wide range of employees in enhancing their job performance.
Overview
1
1
year of professional experience
Work History
Learning Ambassador
Amazon
11.2023 - Current
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
- Help bridge language barriers, facilitate training programs in different languages, and ensure that all employees have access to learning resources regardless of their language proficiency.
- Responsible for supporting the learning and development within the company.
- Help facilitate training programs, guide learning resources, and assist in promoting a culture of continuous learning and growth.
- Provided ongoing coaching and mentoring to employees to increase productivity levels.
Crew Trainer
Dunkin Donuts
11.2022 - 01.2024
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles
- Collaborated with other trainers to develop effective methods for teaching new concepts
- Encouraged open communication between trainees and management throughout the learning process
- Ensured that all safety protocols were followed during training sessions
- Instructed new team members on correct procedures for operations
Education
Associate in science - Business Administration
Quinsigamond Community College
06.2025
High School Diploma -
South High School Community
06.2023
Skills
- Team Development
- Problem-solving
- Time Management
- Fluent In Spanish
- Process improvement
- Technical Skills
- Training
- Attention to Detail
Timeline
Learning Ambassador
Amazon
11.2023 - Current
Crew Trainer
Dunkin Donuts
11.2022 - 01.2024
Associate in science - Business Administration
Quinsigamond Community College
High School Diploma -
South High School Community
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