Doreen Maldonado
Weslaco
Summary
Task management professional prepared for this role with proven track record in effective team coordination and project management. Known for strong focus on collaboration and achieving results, adapting seamlessly to changing needs. Skills include strategic planning, conflict resolution, and maintaining operational efficiency.
Overview
18
18
years of professional experience
Work History
Project-Task Supervisor/Direct Operations Coordinator
General Dynamics Information Technology, Inc
09.2023 - 06.2025
- Provided day-to-day oversight, technical assistance, and guidance to an assigned team of 12 FTE’s (Full-Time Employees).
- Supervised daily operations to ensure project alignment with organizational goals.
- Created and maintained detailed records of employee progress, including performance reviews and disciplinary actions.
- Coordinated cross-functional teams to enhance workflow efficiencies and communication.
- Established effective communication channels between departments to ensure smooth flow of information.
- Established performance metrics to evaluate project success and drive continuous improvement initiatives.
- Compiled monthly reports that include KPIs, tracking case progression and elevating issues pertaining to area of responsibility.
- Reviewed project plans with upper management prior to implementation.
- Implemented process improvements, resulting in streamlined task completion and reduced delays.
- Mentored junior staff, fostering skill development and knowledge sharing within the team.
- Facilitated regular team meetings to assess project progress and address any challenges proactively.
- Enhanced communication within the team by organizing regular meetings and updates on project progress.
- Streamlined processes for better organization, resulting in reduced errors and increased output quality.
- Managed a diverse team, fostering an inclusive environment that encouraged collaboration among members with different skill sets.
- Ensured timely completion of tasks by creating detailed schedules and monitoring progress regularly.
- Collaborated with cross-functional teams to resolve issues efficiently and maintain smooth operations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Maintained clear documentation on projects, ensuring easy access to information for all team members involved.
- Established a positive work culture that promoted accountability while also supporting individual development opportunities within the team.
Functional Analyst-Case Coordination/Peer Consultant
General Dynamics Information Technology, Inc
07.2020 - 09.2023
- Conferred weekly with customer staff and direct care providers to discuss complex information, employing child welfare, juvenile justice, and mental health perspectives.
- Compiled weekly reports and assessments on progress and tracking, and elevating issues related to program trends.
- Provided technical assistance to grantees and stakeholders related to policies and procedures.
- Collaborated with cross-functional teams to identify process improvements and optimize workflows.
- Implemented change management processes to support seamless transitions during system upgrades and enhancements.
- Led initiatives to streamline reporting processes, enhancing data accuracy and accessibility for stakeholders.
- Facilitated smooth system migrations by developing comprehensive transition plans and coordinating closely with all relevant parties throughout each phase of the project lifecycle.
- Mentored junior analysts, providing guidance on best practices in data analysis and documentation standards.
- Met 'Exceptional' performance ratings for multiple years in a row.
QMHP-Qualified Mental Health Professional-Case Manager I-IV
Tropical Texas Behavioral Health Center
03.2011 - 07.2020
- Responsible for day-to-day case management to help consumers and families identify needs, assist in resolving problems, negotiating services, and linking with other available resources.
- Led multidisciplinary teams to implement patient-centered care strategies.
- Developed and monitored performance improvement plans for clinical operations.
- Provided crisis resolution services, which include assessment and treatment, and/or referrals to other services.
- Assisted in ongoing support and intervention, helped to prevent hospitalization, and stabilized family functioning.
- Fostered partnerships with community organizations to expand outreach initiatives.
- Accomplished multiple tasks within established timeframes.
Customer Service Representative (CSR)
Fossil Inc & Watch Station
12.2007 - 07.2020
Intern
Office of the Attorney General-Child Support Division
01.2007 - 01.2008
Education
Master of Social Work - Social Work
Our Lady of The Lake University
San Antonio, TX12-2020
Skills
- Bilingual in English and Spanish
- Interviewing
- Deadline oriented
- Multitasking and Organization
- Team Collaboration & Management
- Operations & Project Management
- Quality Assurance and Control
- Performance Monitoring
- Performance evaluation
- Team leadership
- Operational oversight
- Work prioritization
- Task delegation
- Relationship building
- Workflow planning
- Adaptability and flexibility
- Recruitment/hiring/training
Timeline
Project-Task Supervisor/Direct Operations Coordinator
General Dynamics Information Technology, Inc
09.2023 - 06.2025
Functional Analyst-Case Coordination/Peer Consultant
General Dynamics Information Technology, Inc
07.2020 - 09.2023
QMHP-Qualified Mental Health Professional-Case Manager I-IV
Tropical Texas Behavioral Health Center
03.2011 - 07.2020
Customer Service Representative (CSR)
Fossil Inc & Watch Station
12.2007 - 07.2020
Intern
Office of the Attorney General-Child Support Division
01.2007 - 01.2008
Master of Social Work - Social Work
Our Lady of The Lake University
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