Doreen McClendon
Brooklyn,NY
Summary
Dynamic and highly motivated Dental Receptionist with 12+ years of experience in customer service, patient care and front office management. Excellent in patient documentation, problem-solving, enhancing patient satisfaction and office operational efficiency. Skilled in multitasking, problem solving, assisting staff members with task and maintaining workflow to guarantee an efficient work environment. Extremely dedicated to providing a clean, well organized and safe environment to ensure a seamless and pleasant experience for all patients and staff.
Overview
15
15
years of professional experience
Work History
Dental Receptionist
Unlimited Smiles Orthodontics
02.2012 - Current
- Ensured patient privacy by adhering to all HIPAA regulations during the collection, storage, and sharing of sensitive information.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Participated in ongoing training workshops or seminars to stay updated on industry trends and best practices in dental administration management.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Provided excellent customer service to create positive experiences and build patient trust.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Supported dentist in maintaining accurate documentation of treatment plans for better continuity of care between visits.
Medical Billing Assistant
D&D Billing Ing Services
01.2010 - 02.2011
- Strengthened client relationships through clear communication and prompt resolution of billing concerns.
- Supported the reduction of claim denials by maintaining up-to-date knowledge of insurance guidelines and regulations.
- Improved patient satisfaction by accurately processing medical bills and promptly addressing inquiries.
- Verified insurance of patients to determine eligibility.
- Filed and updated patient information and medical records.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted payments and collections on regular basis.
Receptionist
ENT and Allergy Associates
04.2010 - 10.2010
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Education
Dental Assisting Certificate - Dental Assisting
Dental Auxiliary Training Center
111 Fort Greene Pl09.2012
Medical Office Assistant -
FRANKLIN CAREER INSTITUTE, BROOKLYN
Brooklyn, NY11.2010
High School Diploma -
Acorn Community High School
Brooklyn, NY06.2002
Skills
- Data Entry
- Punctual and Reliable
- Patient Services
- Problem-solving abilities
- Multitasking
- Organizational Skills
- Phone and Email Etiquette
- Front Office Management
Timeline
Dental Receptionist
Unlimited Smiles Orthodontics
02.2012 - Current
Receptionist
ENT and Allergy Associates
04.2010 - 10.2010
Medical Billing Assistant
D&D Billing Ing Services
01.2010 - 02.2011
Dental Assisting Certificate - Dental Assisting
Dental Auxiliary Training Center
Medical Office Assistant -
FRANKLIN CAREER INSTITUTE, BROOKLYN
High School Diploma -
Acorn Community High School
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