Doreen Purves
Winston-Salem,NC
Summary
Sales-driven caregiver with expertise in enhancing customer experience and advocating for patients. Combines retail management skills with a compassionate approach to elderly care, promoting independence and well-being. Strong communication and problem-solving abilities ensure exceptional service delivery.
Overview
19
19
years of professional experience
Work History
Caregiver
Jack Purves
Winston-Salem, USA
05.2013 - 01.2026
- Coordinated activities and outings, fostering social interaction with peers.
- Offered companionship and emotional support, promoting overall client well-being.
- Documented daily care activities and client progress in detailed reports.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Assisted patient with self-administered medications.
- Monitored client health status, promptly reporting changes to healthcare professionals to ensure timely interventions.
- Encouraged client independence by promoting self-care skills in bathing, grooming, and toileting.
- Observed patient for changes in physical, emotional, mental or behavioral condition and injuries.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
Retail Store Manager
Vitamin World
High Point, USA
08.2009 - 04.2013
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Developed staff schedules to ensure optimal coverage during peak shopping hours.
- Evaluated employee performance regularly, providing constructive feedback and recognition for outstanding achievements.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Analyzed inventory levels and sales trends to manage stock efficiently and reduce shrinkage.
- Prepared reports on key KPIs such as sales figures, customer demographics, and inventory turnover, sharing actionable insights with management.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Implemented visual merchandising strategies to optimize product presentation and sales.
Retail Store Manager
Cache
Winston-Salem, USA
05.2007 - 08.2009
- Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
- Monitored financial performance, ensuring adherence to budgetary guidelines and cost controls.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Implemented marketing strategies and optimized visual merchandising, contributing to improved store sales.
- Optimized store displays and appearance via strategic merchandising.
- Collaborated with marketing teams to execute promotional campaigns effectively in-store.
- Trained staff on customer service practices and conflict resolution techniques, leading to enhanced customer satisfaction.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Fostered team collaboration and performance by creating a supportive environment focused on mutual success.
Education
No Degree - Psychology
UNC Greensboro
Greensboro, NCSkills
- Elder care
- Patient advocacy
- Patient monitoring
- Medication administration
- Medication management
- Care plan documentation
- Daily living assistance
- Ethical standards
Timeline
Caregiver
Jack Purves
05.2013 - 01.2026
Retail Store Manager
Vitamin World
08.2009 - 04.2013
Retail Store Manager
Cache
05.2007 - 08.2009
No Degree - Psychology
UNC Greensboro