Competent with SigmaCare, PointClick Care
Doreen Windross
Registered Nurse
Queens Village,New York
Summary
Hardworking Health Educator passionate about improving individual and community health through education and public awareness. Good teacher and relationship builder with excellent communication skills. Ready to offer 16 years of related experience to a fast-paced position with a growing organization.
Overview
34
34
years of professional experience
3
3
Certifications
Work History
Clinical Nurse Educator
Triboro Center For Rehabilitation And Nursing
Bronx , NY
02.2021 - Current
- Supported student educational and vocational planning to help each optimize learning strategies and reap long-term career benefits.
- Contributed educational and clinical expertise to help optimize training courses and boost student learning.
- Liaised with medical and nursing personnel to evaluate and improve teaching and nursing practices.
- Developed and created clinical assignments to assess student skills.
- Monitored progress of each student and provided formal evaluation upon completion of clinical placements.
- Identified and assigned appropriate activities and projects to enhance student learning.
- Gave public talks on importance of health education and specific disease prevention and treatment strategies.
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
- Administered job knowledge assessments and competency testing for certification-level training.
- Assisted with development of improved seminars and training materials.
- Identified process improvements in day-to-day functioning of department.
- Led planning and achievement of goals and objectives consistent with agency mission and philosophy.
- Strived to continuously update course strategies and content based on current trends and technological advancements in healthcare.
- Educated nurses on successful methods for performing dressing changes, medication administration, and aseptic techniques.
- Assessed nurses' knowledge levels and abilities to perform detailed patients assessments of.
- Coordinated with clinicians to develop and coordinate nurses assignments.
- Prepared and delivered lectures to nurses, certified nurse aides and nursing students on gerontology.
- Coached underperforming nurses to help meet facility objectives and state, federal and local professional standards.
Registered Nurse Shift Supervisor (part-time)
Brooklyn Queens Nursing Home
Brooklyn, NY
11.2017 - Current
- Managed care from admission to discharge.
- Provided direct resident care, stabilized patients and determined next course of action.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.
- Secured controlled narcotics and distributed medication on schedule to meet resident needs and minimize misuse opportunities.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Collaborated with physicians to quickly assess residents and deliver appropriate treatment while managing rapidly changing conditions.
- Implemented medication and IV administration, catheter insertion and airway management.
- Evaluated healthcare needs, goals for treatment and available resources of each resident and connected to optimal providers and care.
- Collected blood, urine, tissue, and other laboratory specimens such as COVID-19 PCR and prepared for lab testing.
- Led successful team comprised of RNs, LPNs, and ancillary staff.
- Audited charts and reviewed clinical documents to verify accuracy.
- Oversaw delivery of care for clients on resident-care units, providing direct care, delegating nursing assignments, and supervising team comprised of nurses, LPNs, nurse aides, and unit clerks.
- Managed quality care for residents with heart failure, end-stage renal disease and coronary artery disease.
- Provided exceptional care to high-acute residents needing complex care such as ventilator management, COVID-19 protocols, extensive wound care, and rehabilitation.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension and other conditions.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
- Monitored resident reactions to drugs and carefully documented findings.
- Taught residents how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
- Organized and managed care of residents undergoing various therapies and procedures.
- Educated patients/residents, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Advised patients/residents and caregivers of proper wound management, discharge plan objectives, safe medication use and disease management.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
Director of Nursing Services
Hollis Park Manor Nursing Home
Hollis, NY
02.2019 - 03.2020
- Developed and delivered new hire training programs and continuous professional development.
- Performed reviews of employee work performance to check for areas in need of additional training.
- Managed new employee orientation training process for more than 20 employees each year.
- Delivered new employee onboarding and training sessions via Microsoft email.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Coordinated ongoing technical/competency training and personal development classes for staff members.
- Collaborated with department supervisors to identify talented employees and plan out paths for development and promotion.
- Helped develop successful recruitment and hiring plans.
- Worked with managers to identify internal talent and plan development pathways.
- Assisted with development of effective recruitment and hiring strategies.
- Created and managed continuous improvement classes and training programs targeted to new employees.
- Monitored employee performance to look for areas in need of improvement.
- Developed and implemented updating training programs for 45 employees.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Trained new hires to perform cross-training exercises with experienced workers.
- Organized and edited training manuals, multimedia visual aids and other educational materials.
- Trained staff during demonstrations, meetings, conferences and workshops.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 30 new employees.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
Assistant Director of Nursing
Harlem Center For Nursing And Rehabilitation
Harlem, New York
05.2017 - 02.2019
- Established new policies and updated existing policies to improve standard of care for patients.
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
- Collaborated with staff, management and external groups to coordinate patient care.
- Evaluated work performance of 80 nursing personnel to determine competence and implement discipline and work improvement strategies.
- Developed positive employee relations, incentives and recognition programs to promote teamwork and mutual respect.
- Planned and assigned workload to 80-person nursing staff to direct patient care.
- Participated in management team meetings to discuss resident status, census changes and resident complaints or concerns.
- Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
- Identified department issues to recommend corrective actions.
- Performed rounds to observe care and interview staff, residents, and families.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Spearheaded and implemented new projects to expand scope of employee engagement.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Participated in four scheduled department head meetings weekly, discussing current census, admissions, discharges, and residents' Medicaid applications.
Registered Nurse Surveyor/Clinical Investigator
New York State Department Of Health
New York, NY
06.2014 - 12.2017
- Received and processed complaints from nursing home residents and families and followed the outlined standards for complaint investigations.
- Assisted in health investigations, conducted inspections, investigations, and served as mentor to new DOH investigators.
- Conducted abbreviated nursing home surveys utilizing documentation review, observations, and interviews to collect evidence that supported the investigation.
- Synthesized and analyzed findings of the investigation to determine facility compliance with State and Federal regulations.
- Prepared comprehensive written reports of final, supplemental investigations, and issued Statements of Deficiencies (SODs), reviewed plans of correction, and performed post-survey revisits.
- Input survey and investigation results into the Aspen Computerized Complaints/Incidents Tracking System (ACTS) in accordance with regulatory statutes and protocols.
Registered Nurse Supervisor (Part-Time)
Grace Plaza Nursing And Rehabilitation Center
Great Neck, NY
10.2004 - 06.2014
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Managed care from day of admission to day of discharge, and following up for continuity.
- Provided direct resident care, stabilized them, and determined next course of action.
- Reviewed post-operative orders and continuously monitored residents' post-operative vitals, set up PCA and fluids and oriented patients to unit.
- Managed quality care for residents with heart failure, end-stage renal disease and coronary artery disease.
- Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.
- Collaborated with physicians to quickly assess residents and deliver appropriate treatment while managing rapidly changing conditions.
- Evaluated healthcare needs, goals for treatment and available resources of each resident and connected to optimal providers and care.
- Monitored resident reactions to drugs and carefully documented findings.
- Audited charts and reviewed clinical documents to verify accuracy.
- Provided exceptional care to high-acute residents needing complex care such as ventilator management, respiratory therapy, extensive wound care, and rehabilitation.
- Collected blood, tissue and other laboratory specimens and prepared for lab testing.
- Oversaw delivery of care for residents on pot-acute care unit, providing direct care, delegating nursing assignments, and supervising team comprised of nurses, LPNs, nurse aides. and unit clerks.
- Implemented medication and IV administration, peripheral catheter insertion, and airway management.
- Organized and managed care of residents undergoing various therapies and procedures.
- Taught residents how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
- Administered medications and treatment to residents and monitored responses while working with healthcare teams to adjust care plans.
- Educated residents, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Led successful team comprised of RNs, LPNs, and ancillary staff.
- Advocated for residents by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Updated resident charts with data such as medications to keep records current and support accurate treatments.
- Maintained quality care and comfort for residents with heart failure, pulmonary hypertension and other conditions.
- Instructed residents and caregivers of proper wound management, discharge plan objectives, safe medication use and disease management.
- Secured controlled narcotics and distributed medication on schedule to meet resident needs and minimize misuse opportunities.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
Staff Development Coordinator
Margaret Tietz Nursing And Rehabilitation Center
Jamaica, NY
02.2002 - 06.2014
- Developed and delivered new hire training programs and continuous professional development.
- Performed reviews of employee work performance to check for areas in need of additional training.
- Managed new employee orientation training process for more than 50 employees each year.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Collaborated with corporate manage management and coordinated ongoing technical training and personal development classes for staff members.
- Reviewed and edited some training materials for accuracy and company policy compliance.
- Collaborated with department supervisors to identify talented employees and plan out paths for development and promotion.
- Worked with managers to identify internal talent and plan development pathways.
- Created and managed continuous improvement classes and training programs targeted to new employees.
- Monitored employee performance to look for areas in need of improvement.
- Implemented new learning strategies depending upon employees' skill levels.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Trained new hires to perform cross-training exercises with experienced workers.
- Directed training programs and development paths for managers and supervisors.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Selected and assigned instructors to conduct specific training programs.
- Researched and obtained relevant course materials to achieve training objectives.
Education
Ph.D. - Nursing Education
Capella University
Minneapolis, MN 02.2022 - Current
Master of Science - Nursing Education
University of Phoenix
Arizona 10.2014 - 10.2014
Bachelor of Science - Nursing
University of Phoenix
Arizona 03.2012 - 03.2012
Skills
Supervising students
Completing physical assessments
Mentoring proficiency
Managing simulation equipment
Teaching material preparation
Clinical agency relationships
Academic advisement
Clinical rotation supervision
Curriculum Development
Evidence-based Teaching
Interventions
Clinical assignments
Clinical instruction
Competency-based education
Preceptor evaluation
Alternative learning styles
Course content development
Classroom assessment techniques
Didactic instruction
Accomplishments
- Supervised team of 215 staff members.
- Collaborated with team of 50 in the development of Infection Control Program/COVID-19 Protocols.
- Achieved 100% compliance through effectively helping with monitoring staff competence.
- Taught six classes per day.
Affiliations
American Nurses Association
Sigma Theta Tau
National Honor Society
Software
Certification
Licensed RN - 24 years
Interests
Crotcheting
Lifelong learning in Nursing Education
Timeline
Ph.D. - Nursing Education
Capella University
02.2022 - Current
Clinical Nurse Educator
Triboro Center For Rehabilitation And Nursing
02.2021 - Current
Director of Nursing Services
Hollis Park Manor Nursing Home
02.2019 - 03.2020
Registered Nurse Shift Supervisor (part-time)
Brooklyn Queens Nursing Home
11.2017 - Current
Assistant Director of Nursing
Harlem Center For Nursing And Rehabilitation
05.2017 - 02.2019
Master of Science - Nursing Education
University of Phoenix
10.2014 - 10.2014
Registered Nurse Surveyor/Clinical Investigator
New York State Department Of Health
06.2014 - 12.2017
SMQT certification Training - 8 years
05-2014
Bachelor of Science - Nursing
University of Phoenix
03.2012 - 03.2012
Registered Nurse Supervisor (Part-Time)
Grace Plaza Nursing And Rehabilitation Center
10.2004 - 06.2014
PRI certification Training - 20 years
06-2002
Staff Development Coordinator
Margaret Tietz Nursing And Rehabilitation Center
02.2002 - 06.2014
Licensed RN - 24 years
05-1998