Doreen Bongers

• Processed and verified incoming deposits, ensuring compliance with regulatory standards.
• Assisted in reconciling daily transactions, enhancing accuracy of financial reporting.
• Collaborated with team to streamline deposit processing procedures, improving efficiency.
• Trained new staff on deposit operations protocols and best practices for accuracy.
• Developed and maintained relationships with internal departments to facilitate smooth operations.
• Implemented quality control measures to reduce errors in deposit processing workflows.
• Also ran the IRA department from 12/18-2/23 for PCSB Bank prior to the merger with Brookline Bank, verified wires, abandoned property, issued ATM cards, handled legal processing, reconciled EFT, NSF activity.

• Led cross-functional teams to implement strategic initiatives enhancing operational efficiency.
• Developed and executed risk management frameworks, ensuring regulatory compliance and safeguarding assets.
• Streamlined reporting processes, improving accuracy and consistency of financial data analysis.
• Mentored junior staff, fostering professional development and enhancing team performance.
• Sales

Same as previous with the exception of running the IRA department, just handled branch inquires

• Led team in achieving operational excellence and enhancing customer service delivery.
• Developed and implemented strategic marketing initiatives to expand customer base.
• Oversaw daily banking operations, ensuring compliance with regulations and policies.
• Mentored staff on best practices for sales techniques and customer relationship management.
• Ran the IRA department until merger with Hudson City Savings bank, handled abandoned property
• Collaborated with senior management to create performance improvement plans for branches.
• Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
• Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
• Built strong relationships with local businesses, fostering partnerships that benefited both parties.
• Implemented risk management strategies to minimize potential losses and safeguard the bank''s assets.
• Enhanced staff training programs for continuous professional development, improving overall team capabilities and performance levels.
• Conducted regular audits to ensure adherence to regulatory requirements, maintaining a strong control environment.
• Collaborated with cross-functional teams to develop new products and services that met customer needs.
• Established internal audit procedures to validate and improve accuracy of financial reporting.
• Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
• Mentored junior staff members, helping them develop their skills and advance in their careers.
• Led team meetings to drive performance improvement and address operational challenges effectively.
• Educated staff on organizational mission and goals to help employees achieve success.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Evaluated staff performance and provided coaching to address inefficiencies.