Dorel Ekoueya
Washington DC,District Of Columbia
Summary
Versatile professional with a proven track record at HR Block, enhancing client satisfaction through meticulous tax preparation and exceptional customer service. Skilled in problem-solving and document preparation, I've also excelled in patient diagnostics and care, demonstrating a friendly, positive attitude. Achieved significant improvements in process efficiency and client trust by leveraging both hard and soft skills.
Overview
10
10
years of professional experience
Work History
Tax Preparer
HR Block
01.2024 - 02.2025
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
Painting Assistant
JA Painting
01.2023 - 11.2023
- Supported lead painter in selecting appropriate colors and finishes tailored to clients'' preferences and design specifications.
- Enhanced painting assistant skills by attending industry-specific training workshops and seminars, staying abreast of new developments and techniques in the field.
- Assisted lead painter in completing projects on time through efficient task prioritization and teamwork.
- Ensured safety compliance with proper use of personal protective equipment, reducing workplace accidents during painting tasks.
- Improved painting quality by ensuring surfaces were properly prepared and cleaned before application.
Doctor
Celia Sanchez Hospital
01.2015 - 02.2022
- Diagnosed and treated patients suffering from chronic conditions.
- Participated in quality improvement initiatives to optimize clinical processes and enhance overall patient care standards.
- Increased patient satisfaction with thorough assessments, clear communication, and empathetic bedside manner.
- Enhanced collaboration among healthcare team members for optimal patient care delivery.
Education
Doctor Of Medicine - Healthcare
University of Havana
Havana Cuba 07.2022
Skills
- Work order management
- Maintaining equipment
- Document preparation
- Customer service
- Problem-solving
- Friendly, positive attitude
- Excellent communication
- Computer skills
- Verbal communication
- Patient counseling
- Physical examination
- Primary care
- Patient diagnostics
Languages
French
Native or Bilingual
Spanish
Native or Bilingual
English
Full Professional
Portuguese
Elementary
Timeline
Tax Preparer
HR Block
01.2024 - 02.2025
Painting Assistant
JA Painting
01.2023 - 11.2023
Doctor
Celia Sanchez Hospital
01.2015 - 02.2022
Doctor Of Medicine - Healthcare
University of Havana
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