Dorena Faircloth
Dumfries
Summary
Results-driven Account Manager with 7+ years in print, marketing, and client services. Expertise in managing projects from inception to completion while adhering to budget constraints and client expectations. Committed to fostering progress through effective communication and organizational skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Client Services Account Manager
Drummond
10.2022 - Current
- Managed $2.3M+ in project revenue, ensuring efficient resource allocation and cross-functional coordination for domestic and international clients.
- Led end-to-end project management for high-impact marketing campaigns, overseeing timelines, budgets, and execution across print, digital, and packaging assets.
- Developed scalable workflows and process optimizations that enhanced speed-to-market for creative deliverables.
- Implemented quality control processes ensuring consistency in branding and creative execution.
- Partnered with internal and external creative teams, ensuring seamless execution of campaigns while adhering to brand guidelines.
- Utilized custom project management tools to track progress, manage priorities, and provide performance reporting.
- Led client communications via video conferencing, delivering strategic recommendations and performance updates.
- Full-time remote professional with strong troubleshooting and technical support capabilities
- Skills: Project Management, Customer Service, Team Leadership, Detail-Oriented, Quality Assurance
Nanny
Self-Employed
02.2019 - 09.2022
- Developed weekly lesson plans to teach children's skills aligned with early childhood developmental milestones, fostering their growth and learning.
- Established weekly, monthly, and quarterly goals targeting developmental milestones to track children's progress and enhance their learning experience.
- Organized daily routines and managed time effectively to create a safe, engaging environment that supported children's exploration and learning.
- Skills: Working with Children, Teaching, Organization, Time Management, Leadership
CSR/Account Manager
AlphaGraphics
Atlanta
03.2017 - 09.2018
- Collaborated with clients to identify and implement tailored SWAG and print solutions that addressed specific needs.
- Partnered with sales teams to source and recommend promotional products that aligned with client objectives.
- Delivered accurate print estimates to clients, aligning with project specifications to facilitate informed decision-making.
- Coordinated with production teams to ensure timely service fulfillment.
- Conducted quality checks on projects during and after production to ensure standards were met.
- Skills: Customer Service, Sales Support, Project Coordination, Quality Control
Project Manager
PSP Simply Reliable
Decatur
03.2015 - 01.2017
- Coordinated cross-functional teams to achieve on-time project delivery.
- Managed multiple projects simultaneously, coordinating resources and timelines from start to finish.
- Facilitated team meetings to align on project scope, schedules, and deliverables.
- Directed installation projects, overseeing logistics and coordination with clients.
- Ensured high-quality standards through thorough proofing and quality-checking of artwork and printed materials.
- Worked with a committee to resolve internal company issues and drive process improvements.
- Skills: Project Management, Client Communication, Quality Assurance, Team Leadership
Education
Bachelor of Science - Graphic Communications Management, Marketing
Georgia Southern University
12-2014
General Studies -
Bainbridge State College
01-2012
Skills
- Account Management
- Customer Relations
- Project Management
- Project Coordination
- Quality assurance
- Quality Control
- Team Leadership
- Sales support
- CRM software usage
- Brand promotion
- Written communication
- Problem Solving & Adaptability
Certification
- Attended Lean Six Sigma Training Courses
- Attended Color Theory Seminar
- Completed Facilitating Effective Meetings Training
- Completed Introduction to Excel Training
Timeline
Client Services Account Manager
Drummond
10.2022 - Current
Nanny
Self-Employed
02.2019 - 09.2022
CSR/Account Manager
AlphaGraphics
03.2017 - 09.2018
Project Manager
PSP Simply Reliable
03.2015 - 01.2017
Bachelor of Science - Graphic Communications Management, Marketing
Georgia Southern University
General Studies -
Bainbridge State College