Summary
Overview
Work History
Education
Skills
Key Qualifications
Timeline
Generic
Dorena Harris

Dorena Harris

Wichita Falls,TX

Summary

Well regarded professional able to work in a customer service capacity providing administrative and clerical support to patients and customers in a medical setting. Backed by 16+ years of combined healthcare industry and management experience. Maintains patient medical records and ensures accurate documentation per requirements.

Overview

20
20
years of professional experience

Work History

CSR

Pizza Hut
09.2021 - Current

I cash customers out when they come to pick up their pizza

I cut the pizza

I bag the wings

I bag the apple pies

I BAG THE FRIES

i bag the chocolate donuts

CSR

Sitel
11.2021 - 02.2023

I did claims,

Audits

Took credit card payments

Help them find a doctor

Looked up their medications to see where the cheapest place would be to get it at

I worked for United Health Care

Associate / Customer Service Representative

ResultsCX Call Center
03.2019 - 11.2021
  • Check to ensure that appropriate changes are made to resolve customers' problems
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Contact customers to respond to inquiries or to notify them of claim investigation results
  • Determine charges for services requested, collect deposits or payments, or arrange for billing
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Personal Care Assistant

Jordan's Home Health
10.2012 - 03.2019
  • Provided companionship and personal care to elderly residents
  • Helped with personal hygiene and grooming
  • Transported to locations outside the home, prepared meals, and handled light cleaning duties.

Manager / Customer Service Associate

Sprint 24
10.2008 - 03.2019
  • Had significant input into hiring and firing decisions
  • Created staff schedules, handled light cleaning duties, and delegated tasks
  • Completed paperwork, entered data into computer, counted tills, and ordered supplies
  • Stocked coolers, operated cash register, accepted payments, and provided outstanding customer service.

Manager / Customer Service

7-Eleven
04.2008 - 03.2012
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Certified Nursing Assistant

Integrated Health Services
01.2004 - 01.2007
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Education

Ultimate Medical Academy

Texas Education Agency

Bachelor of Science - Business Administration

Strayer University
Washington, DC
09.2026

Associate of Science Degree - Health Information Technology -

Ultimate Medical Academy
01.2021

Skills

  • Microsoft Office Applications / MS Excel MS Word MS PowerPoint
  • 3M Coding and Reimbursement System
  • Meditech (EHR)
  • EDCO SolCom EDMS
  • Nuance Clintegrity Facility and Physician Coding, Compliance, and Abstracting
  • ARGO Enterprise Master Patient Index
  • CIOX Health ROI - eSmartlog and SmartLink

Key Qualifications

  • Health Information Management (HIM)
  • Medical Records Management
  • Release of Information (ROI)
  • ICD Coding
  • CPT Coding
  • Health Information Technology
  • HIPAA Compliance
  • Medical Terminology
  • Document Scanning
  • Data Quality
  • Data Management
  • Data Entry
  • Medical Records
  • Computer Office Applications - Electronic Health Records (EHR)
  • Electronic Medical Records (EMR)
  • Medical Administrative Support
  • Medical Office Procedures
  • Insurance Verification - Filing
  • Pharmacology
  • Anatomy & Physiology
  • Reimbursement Procedures
  • Medical Laws & Ethics
  • Customer Service
  • Interpersonal Professional Communications - Imaging Record Technology

Timeline

CSR

Sitel
11.2021 - 02.2023

CSR

Pizza Hut
09.2021 - Current

Associate / Customer Service Representative

ResultsCX Call Center
03.2019 - 11.2021

Personal Care Assistant

Jordan's Home Health
10.2012 - 03.2019

Manager / Customer Service Associate

Sprint 24
10.2008 - 03.2019

Manager / Customer Service

7-Eleven
04.2008 - 03.2012

Certified Nursing Assistant

Integrated Health Services
01.2004 - 01.2007

Ultimate Medical Academy

Texas Education Agency

Bachelor of Science - Business Administration

Strayer University

Associate of Science Degree - Health Information Technology -

Ultimate Medical Academy
Dorena Harris