Doretha D. Harris
Manament
Clinton
Summary
Residential management professional known for maintaining high standards and delivering results. Expertise in coordinating household activities and ensuring smooth operations. Strong focus on team collaboration and adaptability to changing needs. Recognized for organizational skills and effective communication.
Overview
26
26
years of professional experience
Work History
Residential House Manager
Allies Inc
Flemington, NJ
06.2024 - Current
- Oversaw daily operations of residential facilities, ensuring compliance with safety and regulatory standards.
- Developed individualized care plans in collaboration with multidisciplinary teams to enhance resident well-being.
- Managed budgeting and resource allocation for operational efficiency across multiple residential homes.
- Implemented staff training programs to improve service delivery and promote best practices in resident care.
- Conducted regular assessments of resident needs, adapting services to ensure optimal support and engagement.
- Facilitated communication between residents, families, and healthcare providers to foster a supportive environment.
- Mentored junior staff on best practices in care management, promoting professional development and teamwork.
Senior Universal Banker
M&T Bank
Orange, NJ
01.2020 - 01.2022
- Educate customers and explain features and benefits of Consumer and Business Banking solutions; make recommendations based on the customer’s identified needs.
- Engage customers in a variety of ways to bank with us and provide solutions to meet their needs, encouraging and supporting the use of digital capabilities in customer interactions.
- Complete servicing-related responsibilities specific to Consumer and Business Banking customer relationships and lead with inquiries to identify opportunities to solve for other banking needs.
- Specializes in our branch customer experience through sales, service and digital engagement of our Consumer and Business Banking customers.
Mortgage Servicing Professional
CENLAR FSB
Ewing, NJ
01.2019 - 05.2020
- Handle all levels of mortgage servicing inquiries
- Explain mortgage servicing process information to borrowers
- Made decisions to resolve customer issues
- Resolved borrower and client complaints requiring in depth research and provide written explanations of research problems/resolutions
- Accurately track and document all communications with customers to provide a detailed history of contact
- Promote products and services with focus on customer satisfaction and retention
- The Mortgage Servicing Professional is responsible for handling all levels of mortgage servicing calls in a blended environment (inbound and outbound), efficiently, professionally and in a courteous, friendly manner.
LOOMIS ARMORED SERVICE
Lyndhurst, NJ
01.2018 - 05.2019
- Conduct deposit verification and/or change order preparation using specialized counting equipment and procedures.
- Separate currency, coin, and/or check deposits received from bank, ATM, and/or commercial customers providing accurate count by denomination
- Prepared currency and/or coin change orders by denomination for each customer assigned
Senior Clerk – ACH/LockBox – Compliance
VALLEY NATIONAL BANK
Wayne, NJ
01.2008 - 09.2017
- Insured compliance with Credit and Underwriting Policy for ACH exposure and pre - funding limits.
- Reviewed ACH affidavits, claims and correspondence for accuracy and regulatory compliance.
- Prepared statistical reports as required by NACHA guidelines and department policies.
- Complied with Federal Regulations and NACHA industry rules.
- Balanced General Ledger.
- Designed and managed ACH Compliance Database and accurately entered 100s of business customer accounts.
- Established accounts for new corporate customers and billed 100s of existing customers.
- Calculated exposure and re-configured accounts as necessary.
Senior Personal Banker
BANK OF AMERICA
West Orange, NJ
01.2006 - 01.2007
- Established, developed and retained relationships with current and potential customers.
- Sold financial products and services to both consumer and small business customers.
Senior Credit Analyst / Credit Analyst
MBNA AMERICA BANK (acquired by BANK OF AMERICA)
Newark, NJ
01.2003 - 01.2006
- Managed Call Center teams of 15 – 20 specialists.
- Instructed specialists on making accurate credit decisions, interest rate adjustments and evaluating risk to limit Bank liability.
- Delivered on-going training to identify and correct existing problems and implement more effective strategies.
- Executed credit decisions in: Credit Acquisition, Risk Detection, Credit Line Management, Customer Marketing & Retention and Loss Prevention.
- Assessed appropriate credit lines and risk on open delinquent accounts, negotiated rate adjustments and settlements.
- Recognized with Regional Leadership Award for Customer Retention and Marketing.
- Earned Credit Analyst Certification.
Customer Service Representative
CABLEVISION
Newark, NJ
01.2002 - 01.2003
Account Investigator
MILLENNIUM STAFFING
Hanover, NJ
01.2000 - 01.2002
Education
High School Diploma -
Barringer High School
Newark, NJSkills
- Microsoft Office Suite: Intermediate Excel, Word, PowerPoint and Outlook; Miser;
- Teamwork and collaboration
- Problem-solving
- Time management
- Elderly care
- Menu planning
- Safety management
- Staff training
- Employee scheduling
- Operations management
- Staff management
- Patient advocacy
Timeline
Residential House Manager
Allies Inc
06.2024 - Current
Senior Universal Banker
M&T Bank
01.2020 - 01.2022
Mortgage Servicing Professional
CENLAR FSB
01.2019 - 05.2020
LOOMIS ARMORED SERVICE
01.2018 - 05.2019
Senior Clerk – ACH/LockBox – Compliance
VALLEY NATIONAL BANK
01.2008 - 09.2017
Senior Personal Banker
BANK OF AMERICA
01.2006 - 01.2007
Senior Credit Analyst / Credit Analyst
MBNA AMERICA BANK (acquired by BANK OF AMERICA)
01.2003 - 01.2006
Customer Service Representative
CABLEVISION
01.2002 - 01.2003
Account Investigator
MILLENNIUM STAFFING
01.2000 - 01.2002
High School Diploma -
Barringer High School