Doretha Johnson
Salem,AL
Summary
Results-driven Benefits Verification Specialist with a strong focus on accuracy, communication, and problem-solving. Proven ability to navigate healthcare regulations and enhance client satisfaction through meticulous attention to detail.
Overview
23
23
years of professional experience
Work History
Benefits Verification Specialist
Everise
Remote
08.2025 - Current
- Conducted benefits verification for insurance claims to ensure accurate processing.
- Assisted clients in understanding eligibility requirements and benefits coverage.
- Utilized electronic health record systems to track and manage patient information.
- Collaborated with healthcare providers to obtain necessary documentation for claims.
Plate Team Lead
Jostens
Clarksville, TN
04.2023 - 03.2025
- Coordinated daily tasks and prioritized assignments to meet project deadlines.
- Monitored team performance and provided constructive feedback for continuous improvement.
- Facilitated regular team meetings to align objectives and address challenges effectively.
- Fostered a positive work environment that encouraged staff engagement and retention.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Machine Operator
Lifestyle
Clarksville, TN
11.2022 - 04.2023
- Operated machinery to produce high-quality products efficiently.
- Conducted routine maintenance to ensure optimal machine performance.
- Monitored production processes for adherence to safety standards.
- Collaborated with team members to troubleshoot equipment issues.
- Assisted in training new operators on machinery use and safety protocols.
- Maintained a clean and organized work environment to promote safety compliance.
- Documented production data accurately for quality control assessments.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
Service Center Representative
Sedgwick Claims Management
Remote
06.2021 - 07.2022
- Managed claims processing and customer inquiries efficiently in a fast-paced environment.
- Assisted clients in understanding coverage options and claim status updates.
- Developed comprehensive knowledge of insurance policies and regulatory requirements.
- Resolved customer complaints promptly, ensuring high satisfaction levels.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference or follow-up actions.
- Reduced call escalations with effective communication skills and thorough understanding of company policies.
General Laborer
Lifestyle
Clarksville, TN
02.2021 - 05.2021
- Operated heavy machinery to complete tasks efficiently and safely.
- Assisted in loading and unloading materials for production processes.
- Maintained cleanliness and organization of work areas to ensure safety standards.
- Collaborated with team members to optimize workflow and minimize downtime.
Customer Service Representative
Concentrix
Clarksville, TN
01.2018 - 03.2019
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed escalated issues, ensuring timely resolutions while maintaining customer loyalty.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Arc Welder
Trane Ingersoll Rand
Clarksville, TN
06.2016 - 11.2017
- Operated MIG and TIG welding equipment to fabricate metal components.
- Interpreted blueprints and technical drawings to ensure precise weld specifications.
- Conducted quality inspections on welded joints to maintain industry standards.
- Collaborated with team members to streamline production processes and reduce downtime.
Response Associate
Agero
Clarksville, TN
11.2012 - 11.2015
- Managed customer interactions to resolve inquiries and enhance satisfaction.
- Delivered outstanding results within a fast-paced work environment, remaining calm under pressure while addressing urgent issues with professionalism and poise.
- Utilized advanced troubleshooting methods to identify root causes of problems faced by customers, effectively addressing their concerns while minimizing future occurrences.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative/Problem Solver
Convergys
Clarksville, TN
03.2003 - 07.2010
- Provided exceptional customer support through effective communication and problem-solving skills.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Greenwood Adult Education
Clarksville, TN04-2001
Skills
- Accuracy and precision
- Healthcare regulations
- Policy interpretation
- Verbal and written communication
- Documentation and reporting
- Proficient in Microsoft
- Attention to detail
- Problem-solving abilities
- Reliability
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Active listening
Timeline
Benefits Verification Specialist
Everise
08.2025 - Current
Plate Team Lead
Jostens
04.2023 - 03.2025
Machine Operator
Lifestyle
11.2022 - 04.2023
Service Center Representative
Sedgwick Claims Management
06.2021 - 07.2022
General Laborer
Lifestyle
02.2021 - 05.2021
Customer Service Representative
Concentrix
01.2018 - 03.2019
Arc Welder
Trane Ingersoll Rand
06.2016 - 11.2017
Response Associate
Agero
11.2012 - 11.2015
Customer Service Representative/Problem Solver
Convergys
03.2003 - 07.2010
Greenwood Adult Education